Jones Lang LaSalle Incorporated

Vice President, Furniture Program Lead

Jones Lang LaSalle Incorporated • $140K — $170K *
Charlotte, NC 28269In-Person
Real Estate & Construction
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; preference for Interior Design, Architecture, Business, or related field.
  • 8-15 years of progressive experience in furniture program management or related services.
  • Proven experience managing enterprise-scale furniture programs for large organizations.
  • Deep knowledge of commercial furniture specifications and pricing models.
  • Exceptional relationship management skills with senior stakeholders.

Responsibilities

  • Serve as the primary point of contact for furniture program activities.
  • Lead and develop a team to support furniture program execution.
  • Monitor vendor performance and conduct quarterly business reviews.
  • Audit quotes and ensure compliance with negotiated pricing agreements.
  • Manage client relationships and resolve program-level issues.

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
The Vice President, Furniture Program Lead is responsible for serving as a dedicated, full-time program leader for an enterprise-scale furniture program at a major corporate client. This role is the operational backbone of JLL's long-term annuity client engagements regarding furniture - responsible for sustained furniture program governance, vendor performance management, quote compliance, and continuous optimization across global or national portfolios. This is a dedicated, full-time embedded role. The VP, Furniture Program Lead owns day-to-day execution on behalf of JLL and the client from program go-live forward, serving as the trusted expert and single point of accountability across all furniture program activities, who will help build and lead a team.

What This Job Involves:

Program Governance & Vendor Performance Management
  • Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.
  • Lead and build a furniture program team who will support you in the delivery of JLL's furniture program scope
  • Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.
  • Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required.
  • Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.
  • Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements.


Quote Auditing & Standards Compliance
  • Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing - verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.
  • Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.
  • Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.
  • Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows.


Strategic Advisory & Procurement Support
  • Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.
  • Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.
  • Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.
  • Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data - building a client-specific savings model updated on a regular cadence.
  • Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge.


Client Relationship Management
  • Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.
  • Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication.
  • Provide regular executive-level reporting and program status updates tailored to the client's governance cadence.
  • Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program.


Inventory, Asset Management & Optimization
  • Maintain accurate furniture inventory records across the client's portfolio; track as-built documentation and asset condition.
  • Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals.
  • Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments.


Team & Cross-Functional Coordination
  • Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios.
  • Partner with JLL's broader Project and Development Services teams when program activity intersects with active furniture project management engagements.
  • Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions' enterprise program delivery capability nationally.


What your Day-to-Day will look like:
  • Lead day-to-day program governance for assigned enterprise client accounts, serving as the single point of accountability for all furniture program operations.
  • Conduct regular audits of vendor quotes, bills of materials, and invoices against negotiated MSA pricing to identify and correct discrepancies.
  • Facilitate vendor QBRs, track scorecard performance, and manage corrective action processes with incumbent manufacturers and dealer partners.
  • Prepare and deliver executive-level program status reports, cost avoidance summaries, and performance dashboards on the client's reporting cadence.
  • Respond to client escalations related to vendor performance, pricing, specification compliance, or program process gaps.
  • Manage furniture inventory records, identify reuse and redeployment opportunities, and coordinate decommissioning activities.
  • Collaborate with JLL regional SMEs and project management teams to ensure program alignment across geographies and project activity.
  • Advise on commercial term renewals, price increase negotiations, and rebate structures in partnership with client procurement teams.


Required Qualifications:
  • Bachelor's degree required; preference for Interior Design, Architecture, Business, or related field.
  • 8-15 years of progressive experience in furniture program management, corporate furniture procurement, or furniture advisory services.
  • Demonstrated experience managing enterprise-scale furniture programs at large institutional occupiers (financial services, healthcare, technology, professional services) or Fortune 500 corporate real estate portfolios - direct client-side or consultant-side.
  • Proven background in vendor performance management: scorecard administration, SLA enforcement, corrective action management, and QBR facilitation.
  • Deep working knowledge of commercial furniture specifications, manufacturer MSA structures, dealer services, pricing models, and industry benchmarks.
  • Experience with competitive furniture sourcing processes (RFP, bid leveling, BAFO) and/or incumbent renegotiation strategies.
  • Exceptional client relationship management skills; ability to operate confidently at senior stakeholder levels within large institutional organizations.
  • Strong analytical and commercial acumen: able to read complex bid responses, audit BOM/quote packages against MSA terms, and model cost savings scenarios.
  • Excellent written and verbal communication; ability to produce executive-level reporting and present program insights clearly.
  • Proficiency in MS Office suite (Excel, PowerPoint, Word); experience with program tracking tools such as Smartsheet or SharePoint.


Preferred Qualifications:
  • NCIDQ, LEED AP, or equivalent professional certification.
  • Familiarity with global furniture markets (EMEA, APAC) and cross-regional program delivery.
  • Working knowledge of sustainability principles in furniture procurement: circular economy, embodied carbon, reuse frameworks.
  • Experience with furniture inventory management systems or CAFM platforms.
  • Background in furniture dealer, manufacturer, or corporate advisory roles at an enterprise scale.


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

140,000.00 - 170,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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