OverviewJoin Our Team as Vice President of Fraud Strategy & Operations!Are you a strategic leader with a passion for protecting members, strengthening risk management programs, and driving innovation? FORUM Credit Union is seeking a dynamic
Vice President of Fraud Strategy & Operations to lead our enterprise fraud prevention, detection, investigation, response, and recovery efforts.
In this executive leadership role, you will oversee the development and execution of FORUM's fraud risk management strategy while advancing our Fraud Fusion Center vision. By leveraging technology, analytics, intelligence-driven practices, and cross-functional collaboration, you will help protect our members and the organization from financial loss while maintaining an exceptional member experience.
ResponsibilitiesWhat you'll do:- Lead the design, implementation, and continuous evolution of FORUM's Fraud Fusion Center, integrating fraud intelligence, investigations, alert management, recovery efforts, and rapid response capabilities into a coordinated enterprise framework
- Develop and execute enterprise fraud risk management strategies across all member and operational channels, ensuring effective prevention, detection, mitigation, investigation, and recovery efforts
- Build, develop, and lead a high-performing fraud organization through workforce planning, succession planning, performance management, and professional development initiatives
- Direct fraud operations and oversight of fraud risks related to cards, checks, account takeover, deposits, digital banking, ACH, wires, peer-to-peer payments, and emerging fraud threats
- Leverage analytics, machine learning, threat intelligence, and industry partnerships to proactively identify and mitigate evolving fraud risks
- Partner with Information Security, Technology, Risk Management, Compliance, BSA/AML, Retail Delivery, Member Services, and other business units to create a coordinated enterprise-wide fraud management strategy
- Provide strategic oversight of fraud monitoring, controls, and risk mitigation capabilities across digital and operational platforms while maintaining a positive member experience
- Establish key risk indicators, fraud loss metrics, dashboards, and reporting frameworks to measure program effectiveness and provide insights to executive leadership and the Board of Directors
- Lead significant fraud investigations, enterprise fraud incidents, and member-impact events, ensuring timely response, regulatory compliance, and recovery efforts
- Serve as FORUM's senior fraud subject matter expert, advising executive leadership on fraud trends, emerging technologies, organizational preparedness, and industry best practices
You may enjoy this job if:- You are energized by developing long-term strategies that protect members and strengthen organizational resilience
- You enjoy leading and developing high-performing teams through growth, coaching, and accountability
- You thrive in complex environments where collaboration and relationship building are essential
- You use data, analytics, and sound judgment to make strategic decisions and solve problems
- You stay informed on emerging risks, technologies, and industry trends and enjoy driving innovation
QualificationsWhat we are looking for:- Bachelor's degree in Business, Finance, Criminal Justice, Information Security, Risk Management, or a related field
- Leadership experience in fraud prevention, fraud operations, financial crimes, information security, risk management, or related disciplines
- Demonstrated experience developing and leading enterprise fraud strategy within a financial institution
- Strong knowledge of payment systems, digital banking platforms, fraud detection technologies, and fraud investigation practices
- Experience building teams, leading organizational strategy, and driving large-scale transformational initiatives
- Strong strategic thinking, communication, problem-solving, and relationship management skills
Employee perks:- Competitive Compensation Package
- Executive Leadership Opportunity
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development Opportunities
- 401(k) with Company Match
- Comprehensive Benefits Package
- Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
