Vice President Client Services - Claim Operations PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned region/Business Unit. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Ensures contract compliance within an assigned region/Business Unit. • Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region. • Responsible for client knowledge including threatened status and relationship with the company within an assigned region. • Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region. • Ensures compliance with corporate guidelines. • Responsible for business planning and budgeting within an assigned region. • Plans for staffing needs including succession, bench-strength, and new business within an assigned region. • Supports client relationships, builds executive relationships, and supports internal relationships. • Supports business development and organization's quality program(s) and performs other duties as assigned. • Travels as required. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred. Experience Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience. Skills & Knowledge • In-depth understanding of workers compensation, liability and disability • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Leadership/management/motivational skills • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. #clientservices #claims #hybrid #LI-REMOTE #sedgwick