Job Description

Senior Associate, Client Operations

We9re seeking a future team member for the role of Senior Associate, Client Operations to join our Custody Client Operations team. This role is located in Lake Mary, FL.

In this role, you9ll make an impact in the following ways:

Role Summary

The Custody Client Operations Senior Associate supports the delivery of day-to-day custody operations and client servicing activities. This role is responsible for managing operational processes, resolving client and transaction-related issues, monitoring controls, and helping ensure that custody services are delivered accurately, efficiently, and in line with service expectations. The Senior Associate also acts as a key escalation point for more complex issues and contributes to process improvement and risk reduction initiatives.

• Execute and oversee daily custody operational activities, including transaction support, settlements, reconciliations, asset servicing coordination, and exception management.
• Serve as a point of contact for client operational inquiries and internal stakeholder requests related to custody activity.
• Investigate and resolve breaks, discrepancies, and operational issues in a timely and accurate manner.
• Monitor workflows, queues, and service levels to ensure deadlines and client commitments are met.
• Escalate complex issues appropriately and coordinate with partner teams such as technology, risk, cash, settlements, and client service.

To be successful in this role, we9re seeking the following:

• Bachelor9s degree or equivalent experience in finance, business, operations, or a related field.
• Relevant experience in custody operations, securities services, client operations, or financial services operations.
• Good understanding of custody products, settlements, asset servicing, reconciliations, and operational controls.
• Strong analytical and problem-solving skills.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an 4at will4 position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.