Job DescriptionJoin Chase Card Services as a
Small Business Card Product Strategy Manager and help shape the future of
Ink, our cash back card portfolio for small business owners. In this high-impact role, you'll partner across
finance, risk, marketing, product, design, and analytics to uncover growth opportunities, optimize product features, and turn insights into decisions that elevate customer engagement and business performance. If you thrive at the intersection of strategy, data, and cross-functional leadership-and want to deliver meaningful value to entrepreneurs-this is your opportunity to innovate, influence, and make a real difference.
Job Summary:As a Small Business Card Product Strategy Manager in the Chase Card Services Small Business Card team, you help drive the strategy and management for Ink, our cash back card portfolio. You work closely with partners across finance, risk, marketing, product, design, and analytics to identify opportunities and deliver value to our customers. You analyze portfolio metrics, optimize product features, and influence decisions that enhance customer engagement and business performance. This role offers the chance to innovate, collaborate, and make a meaningful difference for small business owners.
Job Responsibilities:- Manage and optimize the product line for small business rewards cards
- Analyze portfolio metrics to identify growth opportunities
- Collaborate with cross-functional teams to deliver customer benefits
- Develop and prioritize strategic initiatives for market share growth to optimize rewards value while managing expenses
- Evaluate investments and articulate benefits to stakeholders
- Define and refine customer segmentation and product features
- Monitor competitive trends and translate insights into action
- Influence and build consensus across teams
- Present ideas to educate and persuade stakeholders
- Develop product roadmap strategy based on portfolio performance and competitive landscape.
- Ensure adherence to risk and control expectations
Required qualifications, capabilities, and skills:
- 7+ years in financial product management with credit card experience
- Bachelor's degree required
- Proven experience managing product strategy and P&L
- Strong analytical and business acumen
- Customer-focused mindset with a track record of improving experiences
- Ability to collaborate and influence in a matrixed environment
- Experience with data-driven portfolio analysis
- Strategic thinker with attention to detail
- Strong leadership and team-building skills
- Ability to manage multiple priorities effectively
- Commitment to risk and control standards
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
