About the RoleWe're looking for a Vice President, Account Services to serve as a senior strategic leader within our Client Services department. You'll shape the long-term vision for some of the agency's most significant clients, operating as a trusted advisor to senior client stakeholders and influencing their business and marketing strategy at the enterprise level - not just campaign execution.
This is a role for someone who thinks like an owner: you'll be accountable for the commercial health of your portfolio, the growth of your clients' businesses, and the development of a high-performing team of account leaders. You'll report to agency leadership and operate as a member of the senior leadership team, with a voice in agency-wide strategic and structural decisions.
What You'll Do- Define and steward the overarching business and marketing strategy for your client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
- Own the commercial health of the portfolio - revenue forecasting, margin performance, pacing, and budget stewardship - driving accountability through your team while maintaining executive-level visibility into financial outcomes.
- Serve as a trusted advisor to senior client stakeholders, positioning Situation as an indispensable strategic partner.
- Architect organic growth strategies across existing clients: identifying whitespace opportunities, expanding scopes of work, and empowering your team to pursue and close incremental growth.
- Represent Situation externally as a senior voice of the agency - at industry events, in client conference rooms, and among key decision-makers - cultivating relationships that generate future business.
- Lead the hiring and development of your account team, building a leadership bench that scales with the business.
- Coach and develop direct reports (Account Director, Account Supervisor, Senior Account Executive) with clear growth plans and succession pathways.
- Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive organizational innovation agency-wide.
RequirementsWho You Are- A seasoned account leader with 12+ years of experience in marketing, advertising, or client services - ideally with agency-side experience and exposure to live entertainment, arts & culture, or media.
- A strategic thinker who has advised senior client stakeholders on business strategy, not just marketing tactics.
- Commercially fluent - you understand P&L dynamics, margin, forecasting, and agency profitability.
- A proven people leader who has built, developed, and retained high-performing teams, and who takes genuine pride in growing others.
- A skilled communicator and relationship-builder.
- Someone who leads with candor, accountability, and warmth - and who wants to help shape not just client work, but the agency itself.
BenefitsWe offer a competitive base salary and a range of benefits and perks:
- Salary: $160,000 - $180,000 per year
- Health care plan (medical, dental, and vision)
- Retirement plan with employer match
- Life and disability insurance
- Generous paid time off package that includes vacation, sick, "life happens" days, birthdays, summer Fridays and public holidays
- Paid family leave
- Cold brew coffee, snacks and fresh fruit
- Wellness resources
- Special access to New York City's arts and entertainment scene
