Salary : $60,894.29 - $106,565.06 Annually
Location : PENNINO BUILDING, 12011 GOVERNMENT CENTER PKWY, FAIRFAX (EJ27), VA
Job Type: FT Hourly W BN
Job Number: 26-01326
Department: Family Services
Opening Date: 09/05/2026
Closing Date: 9/18/2026 11:59 PM Eastern
Pay Grade: S21
Posting Type: Open to General Public

ABOUT THIS POSITION:
Under direct supervision, provides professional analytic and technical work, analysis, data management and research related to services provided as a member of the Virginia Insurance Counseling and Assistance Program (VICAP) Unit. Measures and analyzes indicators of performance in accordance with VICAP, Medicare Improvements for Patients and Providers Act (MIPPA), Senior Medicare Patrol (SMP), and any other requirements under the VICAP unit. Exercises independent judgment and expertise in the application of knowledge of agency and community services and related policies and procedures regarding Medicare and Dual Eligibility Medicaid. Complies with policies and guidelines for counselors, including those regarding confidentiality and reporting of VICAP activities. Analyzes, problem-solves, and provides information about, and assistance with, issues related to Medicare, Dual Eligibility Medicaid, supplemental health insurance, long-term care insurance, other related health insurance programs, and Medicare fraud and abuse. Provides one-on-one counseling utilizing appropriate database to help clients analyze and compare Medicare health plan and prescription drug plan options and access other benefits. Develops, schedules, and presents Medicare training and outreach to non-profit/older-adults, community groups, and internal consumers. Ensures the delivery of program services through support of volunteers. Performs data collection activities in support of requirements attached to appropriate programming.

Illustrative Duties:
• Conducts professional-level work in functions or activities, such as benefits counseling, data management, public education (in various formats), and coordination of volunteers;
• Provides counseling to consumers applying for benefits or seeking information about their benefits;
• Listens and researches options for consumers;
• Researches, navigates, and analyzes a variety of applicable systems to problem solve cases;
• Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations;
• Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;
• Develops and maintains effective working relationships with internal and external partners and colleagues;
• Maintains index or log of standard forms for gathering information;
• Maintains and analyzes data collection in appropriate databases;
• Assists with measuring and analyzing indicators of performance, quality and quantity and efficiency of services;
• Assists with coordination of program volunteers and paraprofessional staff;
• Coordinates and executes education and public outreach;
• Other duties as assigned to support the work of the Adult & Aging Division.

Required Knowledge Skills and Abilities:
• Basic knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
• Knowledge of the principles, practices, and techniques governing management, organization, operations, and programmatic services;
• Knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. benefits counseling, data management);
• Ability to identify possible solutions for solving business problems;
• Ability to perform a variety of fact-finding techniques (e.g., interview, case analysis, observation, research, benchmarking) to gather information in support of services, programs, projects, and assessments;
• Ability to aggregate and assimilate data to identify major patterns, trends and themes regarding organizational and program effectiveness and efficiency;
• Ability to communicate effectively orally and in writing;
• Effective interpersonal and organizational skills;
• Ability to display cultural competence through scope of work and interactions with others;
• Ability to maintain professional commitment;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze, and present data;
• Ability to train, lead, and/or supervise paraprofessional staff;
• Knowledge of mission, goals, and objectives of Area Agencies on Aging, and community services regarding Medicare and Medicaid, as it relates to dual eligible beneficiaries, supplemental health insurance, long-term care insurance, other related health insurance programs, and fraud.
• Ability to be certified as a Virginia Insurance Counselor for Medicare within 60 days of start.

Note: The assigned functional areas of the position are benefits counseling and data management.
Employment Standards

MINIMUM QUALIFICATIONS:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Any combination, experience, and training equivalent to") Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area.

BRIDGE CLASS EMPLOYMENT STANDARDS:
Four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. This class can serve as a bridge class enabling individuals who do not meet the educational or professional experience standards listed above to qualify for this class by possessing four years of increasingly complex technical experience in the assigned functional area, comparable to experience at the Admin Assistant IV, or higher, level. The purpose of this bridge class is to promote upward mobility within the Fairfax County workforce. However, persons qualifying for this class on the basis of their technical experience may not substitute this technical experience for education, or for professional experience, in order to qualify for other employment opportunities.
CERTIFICATES AND LICENSES REQUIRED:
SHIP/VICAP State certification: Certification as a Virginia Insurance Counselor for Medicare required within 60 days of hire. Annual re-certification required.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a Board of Insurance check to the satisfaction of the employer.

This position is considered essential personnel and will be required to report to work during times designated countywide as approved for unscheduled leave regardless of the emergency situation (i.e., weather, transportation, other disaster).

PREFERRED QUALIFICATIONS:

• Currently certified as a Virginia Insurance Counselor for Medicare.
• Professional social services experience in the field of aging, long-term care services, community outreach events, and volunteer management.
• Experience providing unbiased counseling to consumers to resolve concerns related to Medicare claims.
• At least three years of experience with public assistance/benefits work serving older adults, Medicare/Medicaid counseling, adults with disabilities, adult protective services, elder rights, and fraud prevention.
• Strong analysis skills with data management and data analysis experience.
• Experience providing benefits related counseling.
• Experience in public speaking and giving presentations both in-person and through virtual platforms to older-adults, non-profit/community groups and/or internal customers.
• Proficiency utilizing Microsoft office: Word, Excel, and PowerPoint.

PHYSICAL REQUIREMENTS:
Employee may be required to lift or carry up to 25 lbs. occasionally. Generally, works in an office environment yet may occasionally be required to perform job duties outside of the typical office setting. Job requires walking, standing, sitting (for long periods of time). Position frequently communicates and must be able to exchange accurate information with others verbally and in writing. Visual acuity is required to read data on a computer monitor; ability to operate keyboard driven equipment and computer. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

#LI-JY1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.

• Counseling
• Human services
• Behavior science
• Psychology
• Social work
• Other (related field)
• Other (non-related field)
• None of the above

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05

How many years of full-time equivalent professional experience do you have within the assigned functional areas of benefits counseling and/or data management.?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06

If you are a Fairfax County employee and using the Bridge Class in order to meet the minimum qualifications of the job classification, do you have at least four years or more of increasingly complex technical experience in benefits counseling and/or data management comparable to experience at the Administrative Assistant IV, or higher, level?

• Yes
• No
• Not applicable (I am not using the bridge class to meet the minimum qualifications)

07

Are you currently certified as a Virginia Insurance Counselor for Medicare?

• Yes
• No

08

How many years of full-time equivalent professional experience do you have providing unbiased Medicare counseling directly through VICAP (Virginia Insurance Counseling and Assistance Program) or a State Health Insurance Program?

• None
• Less than one year
• One to less than two years
• Two to less than three years<