We9re looking for an experienced and motivated Practice Manager to lead the day-to-day operations of our Warren Avenue hospital. In this key leadership role, you9ll partner closely with hospital leadership to support our Urgent Care and Specialty teams, cultivate a collaborative and positive workplace culture, and ensure an exceptional experience for both patients and clients.
The Practice Manager is responsible for overseeing hospital operations, leading and developing a high-performing team, optimizing workflows, and driving operational excellence. If you9re passionate about building strong teams, improving processes, and contributing to the continued success of one of Maine9s premier veterinary hospitals, we9d love to hear from you.
Schedule This is a
full-time position:
- 40 - 45 hours/week
- Schedule will initially include a combination of daytime, evening and weekend hours
- As the practice grows and our hours expand, this schedule may be adjusted to meet hospital needs
- The Practice Manager will be expected to maintain a flexible schedule to support patient care, hospital operations, and business needs as our practice evolves
Compensation What9s In It For You At PVESC, we take care of our team just as we care for our patients wholeheartedly. You9ll enjoy:
- A collaborative and compassionate team culture
- Opportunities for career growth, mentorship, and cross-training
- Participation in community events, with paid volunteer hours
- A chance to live and work in Portland, Maine known for its ocean views, outdoor adventures, and foodie scene
Key Responsibilities - Lead daily hospital operations, including staffing, scheduling, and workflow optimization
- Coach, mentor, and support veterinary technicians, client service representatives, and support staff
- Foster a positive, collaborative culture focused on teamwork, accountability and team engagement
- Create an environment where team members feel supported, valued, and empowered to grow
- Support recruitment, onboarding, training, and ongoing team development
- Partner with Operations Director and Medical Director to achieve operational and financial goals
- Monitor key performance indicators and identify opportunities to improve efficiency and hospital performance
- Ensure compliance with hospital policies, safety standards, and regulatory requirements
- Ensure exceptional client service and patient care standards are consistently maintained
- Resolve client concerns with professionalism, empathy, and a focus on positive outcomes
Qualifications - 2+ years of leadership or management experience in veterinary medicine
- 5+ years as a licensed or certified technician working in a veterinary hospital
- Experience in veterinary urgent care, emergency, or specialty medicine is preferred
- Strong communication, coaching, and relationship-building skills
- Demonstrated ability to lead through change while maintaining a positive team culture
- Experience leading teams in a fast-paced environment
- Financial management experience, including budgets and operational metrics
What We Offer - Comprehensive benefits package (health, dental, vision, 401k, etc.)
- Paid time off
- Professional development and continuing education opportunities
- Employee Assistance Program
- A collaborative, supportive leadership team committed to your success and growth
- And much more!
Ready to lead with purpose? This is more than a practice manager role. This is an opportunity to help shape the future of one of Maine9s leading veterinary hospitals while supporting exceptional Urgent Care and Specialty teams dedicated to delivering outstanding patient care every day. If you9re ready to make a meaningful impact on your team, your hospital, and the patients and clients we serve, we9d love to hear from you.
Apply today and help shape the future of care at PVESC!
