Veterinary Clinical Support Manager

Cove Animal Health

• $79K — $93K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of clinical experience in a veterinary setting, preferably in specialty or emergency care
  • Experience in a supervisory or leadership role
  • Veterinary technician licensure is preferred
  • Strong coaching and team-building skills
  • Effective communicator across multiple departments
  • Familiarity with clinical protocols and OSHA regulations
  • Competent with digital medical records and scheduling tools

Responsibilities

  • Lead and mentor clinical support staff, fostering a growth-oriented team culture
  • Manage daily operations including staff scheduling and workflow assessment
  • Serve as the primary leader on the floor for immediate issue resolution
  • Ensure compliance with clinical protocols and safety regulations
  • Identify and implement opportunities for process improvements
  • Collaborate with hospital leadership to enhance patient care and support services
  • Coordinate to ensure management presence during all operating hours

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401k plan with employer match
  • Paid time off plus continuing education allowance
  • Tuition reimbursement assistance
  • Discounts on pet care and pet food
  • Paid volunteer time opportunities
  • Uniform allowance
Full Job Description
Clinical Support Manager, Hickory Veterinary & Specialty Hospital
Plymouth Meeting, PA | Full-Time | $79,000• $93,000/year, based on experience

Schedule
You'll work four 10-hour shifts each week (40 hours).

Weekdays
  • You'll work Monday through Friday, with one set weekday off each week (Tuesday or Wednesday).
  • Three of your weekday shifts run 7am• 5pm, and one runs 10am• 8pm.

Weekends
  • You'll work every third weekend (Saturday and Sunday).
  • On your weekend rotation, you'll also have the Friday before and the Monday after off

Why HVSH
Medical/Dental/Vision • 401k with match • PTO + CE allowance • Tuition reimbursement • Paid Lunch Breaks • Pet care discounts • Pet food discounts • Paid volunteer time • Uniform allowance

What You'll Do
  • Lead the team. Hire, train, coach, and mentor clinical support staff. You'll also handle performance reviews and resolve conflicts, and you'll build a team culture where people grow and want to stay.
  • Run daily operations. Build department schedules, manage workflow, and assess staffing needs.
  • Be the go-to leader on the floor. Handle issues as they come up, cover administrative needs, and jump in wherever you're needed.
  • Keep care safe and consistent. Develop and uphold clinical protocols, and ensure compliance with OSHA, AAHA, and state and federal regulations.
  • Drive improvement. Find opportunities to improve processes, reduce risk, and work more efficiently.
  • Partner with leadership. Work with our established hospital leadership team to improve patient care and support services, and contribute to broader hospital business decisions.
  • You'll be one of three Clinical Support Managers. Together, the three of you make sure the hospital has two managers on site every weekday and a manager on site every weekend.

What You Bring
  • At least 5 years of clinical experience (specialty or emergency experience strongly preferred)
  • Supervisory or leadership experience (highly valued)
  • Veterinary technician licensure (preferred)
  • Strong skills in coaching, team building, and communicating across departments
  • Working knowledge of clinical protocols, OSHA guidelines, and quality assurance
  • Comfort with digital medical records and scheduling tools
  • A collaborative, problem-solving approach and strong emotional intelligence

Ready for your next step? We'd love to meet you.

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