Salary : $99,890.80 - $129,858.04 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: 582000020 July 2025
Department: VETERAN SERVICES
Opening Date: 07/25/2025
Closing Date: Continuous

Job Description
Onslow County is seeking a people-oriented, service-driven administrator to be the next Veteran Services Director. The new Director is responsible for overseeing the delivery of County services in collaboration with the North Carolina Department of Military and Veterans Affairs and to maintain the current excellent service and high standards delivered by staff. Extensive knowledge of Veteran's benefits and programs is required to effectively reach Veterans in the County and ensure that Veterans are effectively getting services for which they are eligible.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Position Responsibilities: Veteran Services Director Position and Department Overview: Reports to an Assistant County Manager and directly supervises departmental employees. The Director oversees and is responsible for the departmental budget. Extensive inter and intra agency engagement is a key responsibility of the position to reach Veterans and their families, to work with other non-profits and governmental organizations, to market the services to the community to ensure that every eligible Veteran knows what benefits s/he can access. The next Veteran Services Director must possess essential skills in community engagement, public presentations and program advocacy.

*Posted continuously until filled. Applications will be reviewed on a weekly basis.

To view more information on this position please visit:

Position Responsibilities

• Interviews veterans and their dependents to determine eligibility for service benefits; gathers supporting documentary evidence; process claims through the Department of Veterans Affairs.
• Counsels and assists veterans and their dependents of their rights and entitlements under various federal and state laws, obtains documents and affidavits.
• Completes applications for Federal and State benefits such as pension, disability compensation, hospital treatment, loans, insurance, scholarships, education and burial benefits.
• Prepares and presents information on veteran's programs to the public.
• Assists pensioned veterans and widows in completing their annual medical expense forms.
• Supervises department staff, including preparing, managing and monitoring yearly budget.
• Works in close coordination with the veterans' organizations in the county and assists them in providing information and services to veterans.
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.

Qualifications

Comprehensive knowledge of veteran's programs and benefits and applicable laws and regulations; thorough knowledge of community organizations, agencies and facilities related to veterans affairs; ability to understand, interpret and apply technical rules, directives and regulations; ability to deal with officials, veterans, dependents and others fairly and effectively; ability to establish and maintain effective working relationships with associates; ability to plan and supervise the work of subordinates.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience, and Special Requirements

Graduation from an accredited college or university with major course work in social services or related field and considerable experience in veterans service work.

North Carolina Division of Veteran's Affairs Certification and/or North Carolina accreditation within one year of employment required.

Compensation will be determined based on qualifications, internal equity, budget, and market considerations.
Regular Onslow County employees have the ability to participate in a wide array of employee benefits including:

Health Insurance
Health Insurance is provided by BlueCross BlueShield of North Carolina and covers a wide variety of healthcare services.

Dental Insurance
Dental insurance is provided by Delta Dental to full-time employees and covers a percentage of basic to major dental procedures, including orthodontia for children and adults.

Vision Insurance
Vision insurance is provided by MetLife to full-time employees and covers a variety of materials (contacts and glasses frames/lenses) and an annual eye exam.

North Carolina Local Governmental Employees' Retirement System
Eligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.

NC401k
The County contributes 1% of employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 4%.

Vacation Leave
Regular full-time employees earn 13.5 days of vacation leave per year. With each 5-year increment of employment, vacation accrual increases.

Sick Leave
Regular full-time employees earn 12 days of sick leave per year.

Paid Holidays
County employees receive paid holidays annually. The Board of County Commissioners approves and may adjust the schedule as deemed necessary.

Teladoc Mental Health Services
The County provides Teladoc Mental Health Services to help employees and their families with personal, family and job-related problems such as depression, and substance abuse concerns.

Supplemental Benefits
County employees are also offered a variety of supplemental benefits such as Life Insurance, Flexible Spending Accounts, 457b Deferred Compensation Plan, and MetLife Supplemental Plans.

For more information, please visit and click on the Benefits tab.
01

Which of the following best describes your highest level of completed education?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate
• None of the above

02

Onslow County's Values are REACH- Resilience, Excellence, Accountability, Customer Services, and Honesty. Which value(s) resonate with you most and why? How would you plan to exercise these values in this position?
03

Have you uploaded your final transcript showing the date that your degree was awarded and any required certificates or licenses? This must be done even if you are a current employee or we have received it with a previous application.

• Yes
• No

04

Do you possess a valid driver's license?

• Yes
• No

05

Based on your review of the position requirements, are you able to perform the position duties with or without reasonable accommodation?

• Yes
• No

Required Question