UVeye

Vertical Operations Manager

UVeye • $110K — $125K *
Teaneck, NJ 07666In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in field operations or service delivery leadership.
  • Experience managing distributed field teams, particularly Field Service Engineers (FSEs).
  • Background in automotive, fleet, rental, dealership, or similar operational settings.
  • Proven ability to lead cross-functional teams in Sales, Operations, and Customer Success contexts.
  • Strong understanding of SLAs, KPIs, and operational metrics in service delivery.
  • Proficiency in ERP, CRM, or Field Service Management systems.

Responsibilities

  • Ensure on-time delivery and lifecycle service activities across assigned verticals.
  • Oversee planning, allocation of resources, and safety for installations and maintenance activities.
  • Act as operational liaison with Sales and Implementation teams to confirm sales commitments.
  • Lead teams of Field Service Engineers and Coordinators to optimize resource utilization.
  • Manage installation partners and monitor performance metrics like cost and quality.
  • Achieve critical operations metrics through proactive corrective action.

Benefits

  • Competitive Medical, Dental, and Vision insurance.
  • Company 401(k) match.
  • 20 paid time off (PTO) days and paid holidays.
  • Opportunities for career growth as the company scales.
Full Job Description
Description

The Vertical Operations Manager is accountable for the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This role ensures sales commitments are executable by Operations and delivered to customers reliably and efficiently within defined SLAs.

A day in the life and how you'll make an impact:

  • Operational Accountability: Ensure the successful execution of delivery, installation, and lifecycle service activities within assigned verticals (Fleet, Rental, or Dealership). This includes delivering installations on time, maintaining SLA compliance, scaling delivery capacity, and achieving target costs.
  • Delivery & Support Ownership: Oversee all aspects of planning, resource allocation, safety compliance, and quality for installations, maintenance activities. Ensure installation targets are met: 2 days for Rental/Dealership installations and 4 days for Fleet installations. Ensure that maintenance (support visits) have a clear scope of work to complete on time, with a first time right approach.
  • Sales-Operations Interface: Act as the operational counterpart to the Sales and Implementation teams. This involves confirming the feasibility of sales commitments, identifying associated risks, and translating those commitments into concrete, executable operational plans.
  • Field Service Leadership: Manager Field Service Engineers and Service Operations Coordinators, focusing on achieving 80% utilization, ensuring technical readiness, and developing productive capacity planning.
  • Vendor Oversight: Manage installation partners and contractors. Responsibilities include continuously monitoring and evaluating vendor performance across key areas like cost, quality, and execution.
  • KPI & OKR Management: Proactively achieve critical operations metrics, including on-time delivery, first-time fix rates, and target cost per install, by implementing proactive corrective actions.

Requirements

  • 5+ years of experience leading field operations, service delivery, or technical operations teams.
  • Experience managing distributed Field Service Engineers (FSEs) or technical field teams.
  • Experience in the automotive, fleet, rental, dealership, or a similar operational environment.
  • Proven ability to lead cross-functional initiatives across Sales, Customer Success, Implementation, and Operations.
  • Experience with capacity planning, resource allocation, and operational forecasting.
  • Strong understanding of SLAs, KPIs, and operational performance metrics.
  • Experience managing high-volume deployment, installation, or field service projects.
  • Experience managing third-party vendors, contractors, and installation partners.
  • Proficiency with ERP, CRM, or Field Service Management (FSM) systems to manage operations and drive performance.
  • Strong analytical and data-driven problem-solving skills with the ability to make operational decisions using metrics.
  • Excellent communication, stakeholder management, and escalation management skills.
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.
  • PMP, Lean Six Sigma, or other project management certifications are a plus.
  • Travel to on-site locations based on business flow.

Benefits we offer:

  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.


Compensation:

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $110,000 - $125,000. In addition, this position is also eligible for Bonus.

Physical Requirements:

This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UVeye

UVeye is an Israeli technology company that develops automated vehicle inspection systems using artificial intelligence and computer vision. The company was founded in 2016 by Amir Hever and Ohad Hever. UVeye's systems can detect external and mechanical defects in vehicles, including tire wear, brake pads, and suspension issues, in seconds. The company has partnerships with major automotive manufacturers such as Toyota and Volvo, and has raised $35 million in funding to date.
Learn more about UVeye
Size
50 employees
Industry
Manufacturing & Automotive
Founded
2016
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UVeye

More Manufacturing & Automotive Jobs

Find similar Vertical Operations Manager jobs:

NationwideTeaneck, NJ