Description

Venue Director III

Be part of Pinnacle Live's growing Atlanta team and shape the future of live events at one of the city's premier hospitality destinations.
Job Summary

The Venue Director III is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Essential Functions

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization, security and availability
• Maintain a working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Supervisory Responsibilities

Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Education & Experience

• High School Graduate or equivalent
• Seven (7) years' management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Planning ability; able to prioritize
• Strong Technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong Interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• sit at a desk
• stand or walk for long periods, including up and down stairs
• consistently bend and stoop
• Use hands to hold, handle, or feel
• reach with hands and arms
• talk, hear and communicate.
• lift up to 50 pounds occassionally

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more