Vendor Solutions Manager
Reports to: Sales Manager
Status: Full-Time, Regular
Location: Remote, United States
POSTION SUMMARY
We're looking for a results-driven Vendor Manager to actively seek out and engage existing clients and customer prospects. In this role, you will provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability.
PRIMARY OBJECTIVES
- Consistently achieve established Monthly Recurring Revenue (MRR) targets through the development and execution of vendor-driven solutions and opportunities.
- Build and maintain a strong pipeline of vendor solutions and revenue opportunities aligned with company growth objectives.
- Proactively identify, engage, and develop relationships with prospective and existing customers within designated markets to uncover needs, qualify opportunities, and position appropriate vendor solutions.
- Meet established activity expectations for outbound prospecting, introductory calls, and customer/vendor engagement to support pipeline development and revenue growth.
- Develop and submit strategic, solution-based proposals that address customer needs and effectively move opportunities through the sales cycle.
- Partner with internal sales teams and vendor partners to drive solution adoption, strengthen vendor relationships, and maximize revenue opportunities.
SECONDARY OBJECTIVES
Sales Development & Performance
- Complete assigned sales training and professional development activities, including Grant Cardone University, in accordance with established expectations.
- Participate in regular sales role-play, coaching, and skill-development activities with the Sales team.
- Schedule a minimum of three (3) First-Time Appointments (FTAs) per week or as otherwise established by leadership.
- Achieve established activity, pipeline, revenue, and performance targets within designated timeframes. Targets and quotas may be adjusted based on business needs.
- Present and promote vendor products and services to prospective and existing customers using a consultative, solutions-based approach.
- Conduct customer needs and cost-benefit analyses to identify solutions aligned with business requirements and objectives.
Vendor & Partner Management
- Establish, develop, and maintain strong business relationships with customers, vendors, master agents, and strategic partners.
- Coordinate with master agents and vendor partners to obtain competitive quotes, pricing, and solutions while supporting favorable margins and customer outcomes.
- Complete required deal registrations with master agents and vendor partners accurately and within established timelines.
- Maintain accurate records of vendor quotes, deal registrations, commissions/payouts, and related activities.
- Stay informed of vendor offerings, industry developments, promotional opportunities, and relevant market trends.
Pipeline & CRM Management
- Maintain accurate and timely documentation of customer, vendor, and sales activities within HubSpot CRM and other designated business systems.
- Track vendor quotes and opportunities in HubSpot to maintain pipeline visibility and support analysis of conversion and close ratios.
- Track applicable vendor commissions and payouts to support accurate reporting and reconciliation.
- Monitor market and territory opportunities and maintain appropriate sales, pipeline, and status reporting in HubSpot, ConnectWise, and other designated systems.
- Provide leadership with relevant insights regarding customer needs, challenges, competitive activity, vendor performance, and opportunities for new products or services.
Cross-Functional Collaboration & Customer Experience
- Coordinate solution development and sales efforts with Sales, Service, and other internal departments to deliver an effective customer experience.
- Facilitate a clear and timely handoff of closed opportunities to the appropriate service or implementation teams and provide support through the transition to implementation, as needed.
- Collaborate with internal stakeholders to ensure proposed solutions are operationally viable, competitively positioned, and aligned with customer requirements.
Business Development & Continuous Improvement
- Attend networking events, conferences, trade shows, vendor events, and other business development activities as a representative of the company.
- Proactively identify opportunities to strengthen vendor partnerships, expand solution offerings, and generate additional revenue.
- Maintain current knowledge of sales, vendor management, and industry best practices and apply relevant learnings to the role.
- Seek and incorporate feedback to continuously improve individual performance, processes, and customer outcomes.
- Document key workflows, procedures, and role-specific knowledge through standard operating procedures (SOPs), videos, and other approved documentation.
- Perform other duties and responsibilities as assigned based on business needs.
COMPETENCIES
- Results-oriented and highly motivated, with a demonstrated ability to achieve revenue, pipeline, and business development objectives.
- Strong relationship management skills with the ability to build and maintain productive partnerships with vendors, customers, and internal stakeholders.
- Excellent communication, consultative selling, negotiation, and influencing skills.
- Ability to understand customer business needs and align appropriate vendor solutions, products, and services to those needs.
- Strong presentation skills with the ability to communicate solutions and value propositions effectively to a variety of audiences.
- Effective prioritization, time management, and organizational skills with the ability to manage multiple vendor relationships and opportunities simultaneously.
- Strong business acumen with the ability to identify growth opportunities and contribute to strategic vendor initiatives.
- Collaborative and adaptable, with a willingness to receive feedback and work cross-functionally to achieve business objectives.
EDUCATION AND EXPERIENCE
- Minimum of two (2) years of experience in vendor management, account management, business development, technology sales, or a related customer-facing role.
- Demonstrated experience building and maintaining productive business relationships with vendors, customers, and/or strategic partners.
- Experience developing sales pipelines, identifying business opportunities, and supporting opportunities throughout the sales cycle.
- Familiarity with CRM systems and practices, including opportunity and pipeline management.
- Proficiency with Microsoft Office applications and other business productivity tools.
- Experience within the Information Technology, cybersecurity, managed services, or related technology industry
- Bachelor's degree in Business, Sales, Marketing, Information Technology, or a related field preferred; equivalent combination of education and relevant professional experience may be considered.
BENEFITS
FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:
- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- Options include, PPO, HDHP, HMO and ACO
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible "hybrid" work environment
- Retirement plan (401K)
- Professional training & development opportunities
PHYSICAL REQUIREMENTS
- Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
- Requires ability to occasionally lift up to 25lbs
- Position may require travel: Up to 25%
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
