General Information

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Fully On-Site

About this position:

The Vendor Management Manager is responsible for implementing, maintaining & administrating the Credit Union’s Third-Party Risk Management (TPRM) program. This role focuses on vendor due diligence, ongoing monitoring, risk assessments, reporting, and coordination with internal stakeholders to ensure third party relationships are managed in accordance with regulatory requirements, internal policy, and risk appetite. The position partners closely with Risk Management, Compliance, IT, Legal, and business owners across the organization. The Vendor Management Manager will ensure that identified risk exposures are properly mitigated and appropriate risk action plans are implemented as appropriate. 

What you’ll do: 

Third-Party Risk & Due Diligence

• Lead the enhancement and streamlining of the third-party relationships process, including clarity of roles, escalation, and communication. 
• Perform risk assessments for current and prospective third-party relationships, including inherent and residual risk evaluations.
• Conduct initial and ongoing due diligence activities, including initial review of contracts, SOC reports, information security documentation, business continuity plans, etc.
• Track, document, and maintain vendor risk ratings, due diligence status, and remediation items within the vendor management system.
• Conduct vendor onboarding, renewal, and termination processes in accordance with policy and regulatory expectations.

Program Administration

• Assist Risk Manager with various projects and reports. Run the reports to completion and present findings to Risk Manager.  Based on evaluation and interpretation, report findings and suggestions.

People Leadership & Team Management

• Supervise and support Vendor Management staff, including oversight of daily activities, timecard approvals, recruitment and onboarding, performance management, coaching and development, and completion of performance evaluations to ensure team effectiveness and alignment with organizational goals.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What you’ll bring:

• Three to five years of experience in financial services, risk management, vendor management, compliance, audit, or a related field preferred.
• High School Diploma is required.
• College degree in business, finance, risk management, information systems, or a related field preferred, but not required.
• Relevant certifications (e.g., CTPRP, CRVPM) are a plus but not required.
• Experience with vendor management platforms/process flows.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: [email protected]. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.