Virtual Chief Information Officer (vCIO)

What Does a vCIO Actually Do?

Most companies don't have a dedicated Chief Information Officer, and that's exactly where you come in.

As a vCIO at ActiveCo, a New Charter Technologies Company, you become the strategic technology partner for a portfolio of clients who rely on you to help them think bigger, plan smarter, and use technology as a competitive advantage. You're not just managing accounts; you're embedded in your clients' businesses, understanding their goals, anticipating their needs, and guiding them forward.

This is a role for someone who genuinely loves building relationships, thinks strategically, and gets energized by turning complex challenges into clear, actionable plans. If you find yourself most fulfilled when a client says "I don't know what I'd do without you," this might be exactly where you belong.

The Opportunity

ActiveCo, a New Charter Technologies Company, is looking for a full-time vCIO based in Port Coquitlam, BC. You'll work closely with internal teams, leadership, and clients daily, with local travel to client sites expected as a regular part of the role. The position offers a base salary of CAD $80,000 to $100,000 depending on experience and qualifications.

What You'll Be Doing

• Serving as the primary point of contact and trusted advisor for a portfolio of managed client accounts
• Conducting regular onsite and offsite client meetings to assess needs, communicate roadmaps, and align technology with business goals
• Identifying and developing new opportunities within your existing client base to support their growth (minimal outside sales required)
• Overseeing and managing Professional Services projects from scoping through delivery
• Handling service escalations with professionalism and urgency
• Maintaining accurate client playbooks, forecasts, and account plans
• Onboarding new clients and ensuring a smooth, confident transition into our ecosystem
• Communicating consistently with internal teams on current and upcoming client initiatives

What Success Looks Like

• Managing a healthy portfolio of client accounts with strong revenue retention
• Maintaining gross margin targets across your client base
• Contributing consistently to the team's net revenue growth goals
• Keeping voluntary client attrition low and satisfaction high
• Completing quarterly priorities and personal learning objectives on time

Who Succeeds in This Role

• Experience in IT services, managed services, or technology consulting
• An MBA or equivalent experience, with a genuine passion for leveraging business strategy to drive technology outcomes for clients
• A natural relationship-builder who earns trust quickly and maintains it long-term
• Able to translate complex technical concepts into clear, business-focused conversations
• Organized, proactive, and comfortable managing multiple priorities simultaneously
• Holds themselves to a high standard and takes pride in delivering great outcomes

Competencies We're Looking For

• Customer-focused with exceptional interpersonal skills
• Strong organizational, time management, and planning abilities
• Resourceful problem-solver who takes initiative
• Honest, professional, and accountable
• Comfortable working under pressure with competing deadlines
• Advanced proficiency in Microsoft Office Suite

Training & Support

You will receive:

• Structured onboarding and client introductions
• Ongoing coaching and direct access to leadership
• Clear performance expectations and regular feedback
• Tools and resources to maintain and grow your client portfolio

We invest in people who show up, follow through, and want to grow.

Final Note

At ActiveCo, we believe that when our clients succeed, we succeed. Our vCIOs aren't order-takers; they're trusted partners, strategic thinkers, and relationship champions.

If that sounds like you, we'd love to hear from you.