TeleTech

UX Strategist and Researcher

TeleTech$62K — $141K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in UX research or product design
  • Experience collaborating in Agile teams
  • Proficient in the Figma ecosystem and AI tools
  • Skilled in planning and conducting various user research methods
  • Ability to obtain a Secret clearance
  • Bachelor's degree

Responsibilities

  • Lead user-centered research for digital twins and Unity applications
  • Identify user goals, workflows, and pain points
  • Translate research insights into experience design direction
  • Define research objectives with clients and stakeholders
  • Produce documentation like engagement plans and findings reports
  • Ensure effective design-development handoffs in fast-paced environments
  • Mentor team members and enhance UX practice maturity

Benefits

  • Supportive people-first culture
  • Remote and hybrid work options
  • Opportunities for professional mentorship and growth
  • Focus on collaboration and engagement
  • Potential for involvement in cutting-edge technology projects
Full Job Description
UX Strategist and Researcher
The Opportunity:

We are seeking a UX Strategist and Researcher to lead user-centered research and experience strategy for digital twins and Unity-based applications. You will identify user goals, workflows, and pain points and translate those insights into clear experience direction for multidisciplinary teams.

In this role, you will collaborate with clients, stakeholders, and product teams to define research objectives, manage expectations, and ensure user insights shape product and design decisions. You will produce core documentation such as engagement plans and findings reports as well as maintain continuity through design-development tracking and coordinated handoffs in a fast-moving environment.

This position requires autonomy, strong analytical and communication skills, and the ability to manage upwards while influencing strategy. You will also mentor colleagues and support the continued growth and maturity of our UX practice.

You Have:
  • 3+ years of experience in UX research or product design
  • Experience communicating ideas across cross-functional teams operating in an Agile environment via working sessions, stakeholder engagement, and design reviews
  • Experience using Figma ecosystem and the judgment to apply AI tools appropriately
  • Ability to plan and conduct user research, including discovery, interviews, usability tests, and field studies, translate insights into artifacts, including personas, stories, and flows, and design recommendations for complex, enterprise-level applications
  • Ability to obtain a Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with Unity-based applications, including AR, VR, XR, digital twins, or simulations
  • Experience with spatial UX, data visualization, and design systems
  • Experience mentoring or influencing team direction
  • Knowledge of accessibility and compliance standards such as W3C or 508
  • Industry-recognized UX certifications such as NN/g or HFI Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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