UX Researcher | TX/FL

Photon$90K — $120K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-10 years of UX Research experience
  • Hands-on experience in qualitative and quantitative UX research
  • Experience leading generative and evaluative user research
  • Ability to facilitate in-person & remote UX workshops
  • Creative problem solver comfortable with uncertainty
  • Proactive self-starter with strategic goal-setting capabilities
  • Strong attention to detail with analytical skills

Responsibilities

  • Lead diverse research methods such as user interviews and usability tests
  • Design and execute research studies aligned with best practices
  • Present research findings and recommendations to stakeholders
  • Collaborate and share insights across departments
  • Guide on research methodologies and best practices
  • Define metrics for benchmarking user journeys
  • Integrate qualitative insights with quantitative data

Benefits

  • Mentorship opportunities for user researchers and designers
  • Access to new tools and process improvements
  • Participate in the wider UX community of practice
  • Support for new UX team members
  • Flexible working arrangements may be available
Full Job Description
Job Description

The Role

As a UX Researcher you'll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you'll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.

Responsibilities
  • Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
  • Design and execute research studies that follow research best practices and methodologies
  • Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
  • Collaborate and share research findings and insights across the organization
  • Provide guidance and rigor around research methodologies and best practices
  • Define relevant metrics for benchmarking and measurement of journeys
  • Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
  • Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
  • Understand existing and planned client Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
  • Mentor user researchers and designers doing research to grow and scale research capabilities
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
  • Apply a positive and constructive attitude to all feedback.
  • Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
  • Keep up to date with the latest UX practices, innovations, and tools.
  • Help to support new UX starters in the team.
  • Participate in the wider UX community of practice.


Required Skills, Experience and Competencies
  • 5-10 years of relevant UX Research experience
  • Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages
  • Experience leading and conducting generative and evaluative user research
  • Ability to lead workshops relating to UX Research both in-person & remote
  • Creative problem solver comfortable dealing with uncertainty
  • Self-starter with the ability to define goals and strategies
  • Able to combine strategic thinking with pragmatism without sacrificing quality
  • Proactive and positive attitude, with strong attention to detail & analytical skills
  • Outstanding written and oral communication skills
  • Significant experience working with senior stakeholders and engineers
  • Familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics
  • Bachelor's/University degree


Desirable Skills, Experience and Competencies
  • Experience in e-commerce/Internet/mobile space
  • Experience with agile methodology
  • Financial services industry and commercial banking experience
  • Master's degree

About Photon

Photon Careers

Joining Photon presents an unparalleled opportunity to advance one's career with a leader in digital innovation. Photon is actively seeking talented individuals to join its diverse team of professionals, dedicated to reshaping industries through technology and creativity.

Explore Job Opportunities

Photon offers a variety of job opportunities that cater to a range of skills and interests. Each position at Photon is designed to challenge team members while providing meaningful pathways for professional and personal growth.

Experience the Culture and Benefits

Photon is committed to fostering a workplace culture that promotes diversity and inclusion. The company provides comprehensive benefits designed to support the health, well-being, and financial security of each team member. At Photon, every professional enjoys access to career development programs and diversity training, ensuring they are equipped for leadership roles in an evolving marketplace.

Engage in Professional Growth

Photon believes in the power of innovation and leadership to drive success. The company supports its team members with resources for continuous learning and growth, including advanced training sessions and leadership workshops. Networking within Photon’s industry-leading community allows for unparalleled career advancement and skill enhancement.

Internship Programs

For those beginning their professional journey, Photon offers internship programs that provide a robust foundation in digital solutions. Internships at Photon are characterized by immersive projects and hands-on learning, guided by experts in various fields. These programs are a gateway to full-time employment and a promising career path.

Join the Team

Photon is hiring! Explore open positions that match your skills and interests. Photon looks for passionate, curious, creative, and solution-driven team players. Whether you are starting your career or looking to make a significant impact in your professional journey, Photon has a place for you.

Prepare for Your Interview

Photon values a thorough selection process. Prospective team members are encouraged to prepare by understanding the company’s mission and values. Tailoring your resume to highlight relevant experience and skills will make a significant difference. Engage actively during your interview, demonstrating your knowledge and enthusiasm for the role you are applying for.

Stay Connected

Keep up to date with the latest from Photon by following the company’s career blog. Gain insights from insiders, learn about new job openings, and get tips on preparing your resume and acing your interview.

Career Development at Photon

Photon is dedicated to the professional development of its team members. The company offers various tools and resources, including career coaching and performance feedback, to help individuals reach their full potential. With Photon, career aspirations are nurtured, encouraging every team member to excel and innovate in their respective roles.

Networking and Career Opportunities

Photon encourages its team members to engage in networking within the company and the broader industry. These connections can lead to myriad opportunities, from collaborative projects to mentorship. Networking at Photon is not just about building professional relationships; it's about fostering a community of innovation and mutual growth.

Conclusion

Photon is not just a company; it is a community of driven professionals committed to making a difference. With a focus on innovation, leadership, and diversity, Photon offers a dynamic environment where ambitious individuals can thrive. Explore the possibilities and join Photon’s team of leaders, innovators, and visionaries.
Learn more about Photon

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