Amazon

UX Researcher II, Global Procurement Technology

Amazon$130K — $176K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years leading User Research projects with measurable impact
  • Experience in all aspects of research including design, recruiting, and reporting
  • Proficiency in lab-based user testing, remote testing, and multiple research methods
  • Portfolio showcasing prior work such as study plans and personas
  • Experience delivering design solutions as a UX or interaction designer

Responsibilities

  • Lead end-to-end UX research and design for procurement tools
  • Conduct user research and usability studies to understand customer needs
  • Utilize AI and emerging technologies to simplify user journeys
  • Collaborate with stakeholders to turn complex problems into intuitive experiences
  • Plan and execute research studies using qualitative and quantitative methods
  • Map user journeys and define information architecture for seamless workflows
  • Champion user perspectives and advocate for transparent AI experiences

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and surrogacy reimbursement
  • Mental health support and Employee Assistance Program (EAP)
Full Job Description
In this role, you will:

- Lead end-to-end UX research and design for both external-facing and internal-facing procurement tools used across Amazon's global operations.

- Conduct user research, usability studies, and data analysis to deeply understand customer needs and translate insights into design decisions.

- Leverage AI and emerging technologies to simplify complex user journeys, drive efficiency, and reimagine how teams interact with procurement systems

- Partner with engineering, product, and business stakeholders to translate ambiguous, large-scale problems into intuitive experiences

- You'll spend the majority of your time (75%) planning and conducting user research - from generative discovery through evaluative testing - to uncover how people understand, trust, and interact with AI systems. The remaining 25% of your time will be hands-on UX design work, translating research insights into interaction concepts, prototypes, and design artifacts.

Key job responsibilities

- Plan and execute research studies using a range of qualitative and quantitative methods (usability testing, interviews, surveys, diary studies) to evaluate AI-driven features and inform product direction.

- Conduct user journey mapping and define information architecture to simplify complex procurement workflows, ensuring intuitive navigation and seamless task completion.

- Translate research findings into design concepts - creating wireframes, interaction flows, and low-to-mid fidelity prototypes that communicate proposed solutions to cross-functional partners.

- Assess and optimize feature performance through research, A/B testing, and analysis of key metrics.

- Champion the customer perspective by articulating pain points, surfacing unmet needs, and advocating for experiences that are transparent, explainable, and inclusive - particularly where AI decisions impact end users.

BASIC QUALIFICATIONS

- 3+ years of proven success leading User Research projects with demonstrated impact experience

- Experience in leading User Research projects with demonstrated impact

- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)

- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study

- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

- Experience in delivering design solutions as a UX designer or interaction designer

PREFERRED QUALIFICATIONS

- Master's degree in Human Factors, HCDE, or Cognitive Psychology

- Knowledge of quantitative data analysis and statistics

- Experience conducting and applying research in a global context

- Experience working in a highly Agile/Scrum environment

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 130,100.00 - 176,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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