Job DescriptionThe Consumer Digital Innovation team at Cedars-Sinai understands that true mobile and web transformation and the optimization of a digital platform implementation is fueled through the alignment of the right people, processes, and technologies.
What will you be doing in this role:The UX Designer is responsible for creating satisfying and compelling experiences for the users or the organization's digital products and services, often by drawing on results from user research and workflow analysis. The incumbent is responsible for researching and analyzing user needs and sentiment, the creation and testing of service design blueprints, and working with Product Managers and other Designers to turn insights into actual product features. The Senior UX designer will return to different stages in the process to keep on top of what their end users need and to continuously improve the product accordingly, even once it's been developed and launched.
- Facilitates and/or drives the stages of the innovation design process. Helps to establish and evolve the product from concept to proof of concept for user testing.
- Leads the UX research, design, and testing for new experiences and improvements of existing experiences.
- Advocates for strategic design solutions, highlighting inputs influencing the decisions including business and user goals, demographic and usage data, and research findings.
- Communicates the user experience at various stages of the design process with mental model maps, wireframes, flow diagrams, storyboards, personas, mockups, and/or high-fidelity prototypes.
- Delivers work that's not only user-friendly, aesthetically engaging, but which also produces results.
- Assesses and optimizes the performance of new and existing features by actively participating/leading in user research and assessing performance metrics.
- Mentors more junior designers/researchers and leads the design/research workstream within a project/program.
- Confidently presents design concepts, articulates ideas, and facilitates brainstorming sessions with leaders, developers, and stakeholders.
- Conducts independent research and competitive analysis on multiple aspects of products and experiences from a UX, product, and strategy perspectives.
- Collects and analyzes user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
- Works with Designers, Product Managers, Engineers, Business Operations Specialists, Digital Strategists, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment, while also incorporating complex technical and business requirements.
- Designs and executes user research using qualitative and quantitative methods, including ethnographic studies, primary interviews, generative design research, usability studies, A/B testing.
- Masters planning, conducting, and synthesizing ethnographic studies and primary interviews with user/customers and major stakeholders.
*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*QualificationsExperience Requirements:Three (3) plus years of proven experience in UI/UX design, concept development, building and shipping products (web, mobile apps, responsive designs), building and maintaining design systems, gained from working in an innovation agency, startup, tech company or large organization.
Educational Requirements:High School Diploma/GED required.
Bachelor's degree in design, psychology, or research field is preferred.
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