UT Service Engineer

Do you enjoy providing hands-on technical support and troubleshooting advanced ultrasonic testing systems to help customers maximize equipment performance and reliability?

Would you like to partner directly with customers across North America, delivering world-class service, training, and technical expertise throughout the equipment lifecycle?

Join our team!

As a UT Service Engineer, you will be responsible for delivering world-class service and technical support for Waygate Technologies' installed base of Ultrasonic Testing (UT) systems and equipment across North America.

You will serve as a trusted on-site partner for our customers, supporting system installation, commissioning, calibration, maintenance, inspection, troubleshooting, repairs, and operator training. Through proactive customer engagement and technical expertise, you will help maximize equipment performance, reliability, and operational uptime while ensuring a high level of customer satisfaction.

This position is based in Skaneateles, NY; however, qualified candidates located remotely within the United States will be considered. This role requires frequent travel throughout North America and occasional international travel to support customer sites and business needs.

As a UT Service Engineer, you will be responsible

• Performing installation, commissioning, calibration, inspection, preventive maintenance, and repair activities on UT testing systems and equipment throughout North America.
• Troubleshooting and resolving mechanical, electrical, automation, and ultrasonic testing equipment issues to maximize customer uptime and system performance.
• Conducting annual certifications, equipment health assessments, and service interventions in accordance with company and customer requirements.
• Delivering customer training on system operation, maintenance, and troubleshooting best practices.
• Serving as the primary technical contact for customers during field assignments, building strong relationships and ensuring high levels of customer satisfaction.
• Identifying service, spare parts, upgrade, and maintenance opportunities to support the long-term reliability of customer equipment.
• Completing service reports, inspection records, and certification documentation accurately and on time.
• Ensuring all service activities are performed safely, efficiently, and in alignment with quality standards and customer schedules.
• Participating in ongoing technical training and supporting continuous improvement initiatives to enhance service delivery and equipment reliability.
• Collaborating with Service, Engineering, Project Management, and Sales teams to support customers throughout the equipment lifecycle.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in engineering, science or technology field from an accredited college or university.
• Have practical, hands-on experience with mechanical and/or electrical systems and/or devices.
• Have demonstrated self-starter ability to prioritize and contribute to multiple projects simultaneously.
• Have high energy, assertive, and self-motivated qualities to work in a fast-paced environment and enthusiasm for customer support.
• Have a hands-on mentality and team spirit.
• Have a customer-focused mindset with a passion for delivering high-quality service.
• Have the ability to work independently at customer sites while managing multiple priorities.
• Have excellent communication and technical reporting skills.
• Have willingness to travel extensively throughout North America and occasionally internationally.
• Have a valid passport and driver license.
• Have location in Skaneateles, NY (Remote/Home-Based Candidates Considered).

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work during the day to help you fit everything in and work when you are most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role.

The annual pay scale for this position is between $65,410.00 - $121,510.00.
Candidates for this role (office-based/ hybrid/ remote) must be located in or near the locations displayed above. The pay range/scale displayed above represents Baker Hughes' good faith estimate of the minimum and maximum for this position at the time of this posting and applies to the possible locations for this position. Baker Hughes will issue a non-bias competitive offer; the salary range posted for this position reflects the projected hiring range for new hires, full-time salaries in some U.S. locations, not including equity or benefits. Where an applicant will ultimately fall within the pay range/scale depends on a variety of factors, including, for example, geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance over time. Please keep in mind that the range stated above is the full base salary range for the role and does not include other forms of compensation. Your recruiter can share more about the pay range for this position during the hiring process.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Professional - Field Service Engineer