Job Duties:- Your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
- Setting clients up for success and steering them to value, agreeing what success looks like with each client, then delivering it.
- Quantified proof of what Userlane delivered, in the customer's terms: time saved on the job, training burden reduced, tickets deflected, go-lives de-risked.
- The technical and value seat alongside Sales on new deals and expansions: solution design, proof of concepts, technical evaluations, security and compliance reviews, and requests for proposal.
- Hands-on delivery in US accounts: configuration, deployment, adoption measurement, and the work that follows go-live.
- Renewals and expansion: renewal strategy, commercial positioning, risk and opportunity reviews, and an accurate forecast.
Candidate Requirements:- A hands-on delivery track record in enterprise software: you've deployed and operated a solution yourself, not only managed the relationship around it.
- Five or more years in customer success, solutions consulting, or account management with large organizations.
- Experience in solutions capacity: solution design, technical demonstrations, and proof of concepts.
- Scale-up fit: highly self-sufficient, comfortable owning a market end to end, setting your own priorities, and asking for help when you need it.
- Comfort working with a European headquarters and a distributed team across time zones.
- Strong analytical skills: you read usage data and turn it into something a budget owner can act on.
- Excellent project management, communication, and presentation skills, including with senior executives.
Nice to have:- Experience delivering with or through implementation or delivery partners.
- Regulated industry fluency and credibility with both business and IT buyers. Healthcare weighs heaviest: the EHR landscape and integrated delivery network (IDN) structures. Depth in pharma, financial services, or manufacturing counts alongside it.
- A credible path to building and leading a small post-sales team.
- Experience speaking at healthcare or life sciences industry events.
Benefits:- High earning potential: a competitive US-market base salary plus uncapped commission, and equity in Userlane as a pre-exit scale-up.
- European-style time off on a US salary band: more vacation days than is typical for US sales roles, paired with US-market compensation.
- Flexible benefits covering savings and security, health and well-being, and lifestyle and leisure.
- Ownership of a new market rather than a fixed territory, with the option to grow into a team lead role.
- A product that deploys in about two weeks, compared to months for some alternatives.
- Weekly 1:1s, a personal skills assessment and development plan, on-the-job coaching, and a budget for events and training.
Compensation:$105,000 - $130,000 Base Salary plus performance bonusTo be considered for this position, please submit your resume and cover letter to the hiring manager at
jobs(at)userlane(dot)com.
