Position Details

Position Information

Recruitment/Posting Title
User Support Specialist II

Job Category
Staff & Executive - Information Technology

Department
Rutgers Univ Cmd IT (RUCIT)

Posting Summary

Rutgers University-Camden IT Department is seeking a skilled and customer service-oriented User Support Specialist II to provide comprehensive technical support for desktop computing, mobile technologies, classroom systems, and campus event technologies. The position supports faculty, staff, students, and guests by delivering high-quality technical assistance, troubleshooting hardware and software issues, supporting classroom and conference room technologies, and coordinating A/V and IT support for campus events and projects.
The incumbent will serve as a technical resource within RU-Camden IT and will collaborate with internal and external stakeholders to support instructional, operational, and event-related technology needs. This position requires strong technical knowledge, excellent communication skills, sound independent judgment, and the ability to manage multiple priorities in a fast-paced service environment.

FLSA
Exempt

Grade
28S

Salary Details
Starting salary will be commensurate with qualifications and experience, within university policy and salary schedules, as well as departmental budgets.

Minimum Salary
81155.000

Mid Range Salary
97671.000

Maximum Salary
116172.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time

Working Hours
37.5

Standard Hours
37.50

Daily Work Shift

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

Union Description
HPAE 5094

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications

Minimum Education and Experience

Bachelor's Degre in Computer Science, Information Technology, Communications, Media/Multimedia Arts, or a related field. Four (4) years of progressive experience supporting end-user computing, three (3) years of which must include working with and programming Extron Hardware and software. Extron Control Professional Certification is preferred. Experience with AV and digital medial support of important live events and/or media productions is required.

SKILLS: Must have knowledge of general PC operations, industry standards and trends, modern connectivity methods and practices, system tuning and trend analysis, and distributing computing environments. Must have effective oral and written communication skills, along with demonstrated interpersonal skills suitable for a "service environment". Must have the ability to handle multiple tasks with unexpected interruptions, as well as develop and manage project work plans. Must have demonstrated ability to identify and solve problems, and orientation towards and belief in high-quality user service by working effectively with clients and responding to their queries in a courteous and pleasant manner.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Preferred Qualifications
• Experience supporting classroom technologies, conference room systems, and audiovisual equipment.
• Familiarity with Extron programming tools and classroom control systems.
• Experience supporting technology implementations in higher education or similarly complex environments.
• Experience developing and delivering end-user technology training programs.
• Extron Control Professional Certification

Equipment Utilized

Physical Demands and Work Environment

PHYSICAL DEMANDS: Must be able to lift, push and move up to 50 pounds. Must be able climb a ladder. Must be able to install IT and A/V equipment in ceilings and other tight spaces.

WORK ENVIRONMENT: Utilize a flexible work schedule to provide event support during the day, at nights and on weekends as needed to support events on and off campus.

Special Conditions

Posting Details

Posting Number
26ST1409

Posting Open Date
06/26/2026

Special Instructions to Applicants

Regional Campus
Rutgers University-Camden

Home Location Campus
Rutgers University-Camden

City
Camden

State
NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.