COMSO, Inc.

User Experience/Service Designer (ON-SITE)

COMSO, Inc.$80K — $90K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree from an accredited college or university
  • Minimum of five years of experience in user experience and service design
  • Experience planning and facilitating workshops and interactive sessions to gather customer feedback
  • Ability to engage with diverse stakeholders for collaborative initiatives
  • Proficient in communicating user research findings and insights through visual artifacts

Responsibilities

  • Champion user needs while advocating for best practices in human-centered design
  • Support initiatives across the state to improve user experiences with services
  • Guide teams including designers, researchers, and technical staff on state agency projects
  • Build customer understanding through stakeholder engagement and problem-solving
  • Develop metrics to measure results and optimize customer experience

Benefits

  • 100% company-paid medical deductible with low premiums, dental, and vision
  • Flexible Spending Account (FSA)
  • Short-term and long-term disability coverage
  • 401K plan with 6% dollar-for-dollar match, vested immediately
  • Parental leave equal for all parents
  • Generous paid time off policy
  • 11 federal holidays plus a birthday holiday
  • Two-week fully paid sabbatical every five years
  • Emergency facility closure days
Full Job Description
Job Type

Full-time

Description

Education Qualifications
  • Bachelor's Degree from an accredited college or university.

General Experience Qualifications
  • The proposed candidate must have a minimum of five (5) years of experience in user experience and service design


Specialized experience

The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program

Overall Duties

Bring best practices in human centered design to support initiatives across the state to holistically improve users' end-to-end experiences with state services. Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies. Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance. Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

Salary: $80,000 - $90,000

Benefits :
  • 100% company-paid Medical deductible w/ low premiums, Dental, Vision
  • Flexible Spending Account (FSA)
  • Short-term & Long-term Disability
  • 401K: 6% dollar-for-dollar match (vested immediately)
  • Parental Leave (same amount of time for mother & father)
  • Paid Time Off
  • 11 Federal Holidays
  • Birthday Holiday
  • 2-week fully paid Sabbatical every 5 years
  • Emergency Facility Closure Days

About COMSO, Inc.

COMSO, Inc. Careers

Joining COMSO, Inc. presents an unparalleled opportunity to advance a career in technology and innovation. As a leader in the industry, COMSO, Inc. is at the forefront of digital transformation, offering job opportunities that propel professional and personal growth.

Explore Career Opportunities

COMSO, Inc. is actively seeking talented individuals for a variety of positions. From entry-level roles to leadership positions, the company offers a dynamic work environment where innovation and diversity are at the core of its culture. COMSO, Inc. is not just hiring employees; they are expanding a team that values skills, creativity, and collaborative problem-solving.

Internship Programs

For those starting their career journey, COMSO, Inc.’s internship programs provide a robust platform for gaining real-world experience. Interns at COMSO, Inc. work on meaningful projects, enhancing their resumes while building a professional network that includes some of the brightest minds in the industry.

Professional Growth and Development

At COMSO, Inc., career growth is a priority. The company supports its team members with extensive training and development programs, including leadership training and diversity workshops, ensuring every employee has the tools and knowledge to succeed. Employees are encouraged to lead, innovate, and grow within the company, making COMSO, Inc. a career, not just a job.

Benefits and Culture

COMSO, Inc. is committed to fostering a workplace where all team members feel valued and included. The company offers competitive benefits, including health, dental, and vision insurance, retirement plans, and paid time off. The culture at COMSO, Inc. promotes work-life balance and supports the well-being of its team members.

Join the Team

COMSO, Inc. is looking for professionals who are passionate, curious, and driven to excel. Candidates interested in exploring job opportunities can search open positions that match their skills and interests. The hiring process at COMSO, Inc. includes a comprehensive interview to ensure a mutual fit, allowing both the company and the candidate to find the right path for success.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by subscribing to the COMSO, Inc. careers blog. Tailor your subscription to receive updates that align with your career interests and professional goals.

Apply Now

Ready to take the next step in your career? Review the open positions at COMSO, Inc., update your resume, and prepare for an interview that could lead to your next professional adventure. Discover the exciting and rewarding opportunities that await at COMSO, Inc., a company where your career aspirations can turn into reality.

SEARCH COMSO, INC. JOBS

READ CAREERS BLOG

Learn more about COMSO, Inc.
Size
101 employees
Industry

Similar Jobs

More Jobs at COMSO, Inc.

More Education, Government & Non-Profit Jobs

Find similar User Experience/Service Designer (ON-SITE) jobs: