In this role, You W ill: - Mentor and train others in the development and practice of user experience research techniques, processes and methods
- Work closely with product teams to identify and prioritize research topics and questions
- Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices
- Provide counsel to product teams on the appropriate research strategy needed to answer critical questions
- Conduct research using a wide variety of qualitative and quantitative methods, as well as human-centered design principles leveraging support from other research disciplines ( i.e. data analytics ) as appropriate
- Work cross-functionally with software development, design, content strategy, data science, and marketing
- Represent the voice of the user and communicate research insights and recommendations in compelling and creative ways with team members and senior leadership
- Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design
What It Takes: - MA/MS/PhD in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science
- 5+ years relevant research experience
- Track record of thought leadership and d emonstrated ability to prioritize initiatives to influence strategic decisions
- Demonstrated ability to manage and lead others through ambiguity
- Strong business acumen ; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for doing research
- Demonstrated mastery in using design thinking techniques for product design and research
- Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys)
- Proficient knowledge of quantitative research methods
- Experience working across mobile and desktop web and apps required
- Ability to ask, as well as answer, meaningful and impactful questions
- Compelling communication and presentation/storytelling skills
- Ability to facilitate group meetings and workshops
- Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Qualtrics)
- Strong project management skills and experience guiding multiple projects simultaneously
- Specific or highly related experience in one of our lab topic areas: onboarding, investing, tax management, cash management, robo-advice, human advice, mobile app, secure site, security, help, search, or conversational UI, a plus
A design experience that delivers Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client focused model. Vanguard believes that Client Experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.
Qualifications- Five years related work experience, Two years of User Experience or User Interface experience.
- Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.
