The UAT Capability Manager is accountable for the end-to-end ownership, coordination, and execution of User Acceptance Testing (UAT) for clinical and operational applications. This role ensures that new features meet business, clinical, and user experience expectations prior to release.
The UAT Capability Manager partners closely with clinical stakeholders, product/capability teams, engineering, quality, and business leaders to ensure testing is prioritized effectively, executed efficiently, and communicated transparently to support high quality deployments.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Ownership of UAT for Existing and New Applications
- Serve as the primary owner of UAT for assigned clinical and operational applications
- Develop a comprehensive understanding of new and enhanced features to support UAT execution for self, team members, and end users
- Lead and own scenario development for upcoming releases using real world clinical and operational workflows
- Ensure accurate and timely documentation of defects and enhancements, including clear description, severity, and business impact
- Obtain UAT sign off in collaboration with business and clinical stakeholders
- Cross Functional Collaboration & Efficient Process Design
- Document and continuously improve UAT processes to support consistency, scalability, and efficiency
- Collaborate with product, engineering, quality, training, and operational teams on new and enhanced features through participation in demos and refinement meetings
- Provide leadership and prioritization guidance for UAT activities across multiple concurrent initiatives or applications
- Partner with end users to ensure testing reflects actual clinical workflows and user experience expectations
- Effective Communication & Stakeholder Management
- Identify, engage, and keep stakeholders informed throughout the UAT lifecycle
- Provide routine, documented status updates related to feature readiness, UAT progress, risks, and barriers
- Deliver clear, timely communication of UAT outcomes, decisions, and next steps
- Present UAT status in leadership ready formats when required
- Provide clinical insight and user experience feedback to inform design, prioritization, and refinement decisions
- Demonstrate the ability to collaborate across disciplines to ensure business and clinical goals are met
- Professional Development & UHG Culture Support
- Maintain active and current clinical licensure as required
- Complete all required LearnSource and compliance training within established timelines
- Role model growth mindset, adaptability, and resilience, particularly during periods of change
- Support and elevate overall team performance by modeling UHG culture and values, including accountability, integrity, and collaboration
- Actively support diversity, inclusion, and equitable practices, and demonstrate openness to feedback and continuous improvement
- Lead change effectively by fostering engagement, learning, and shared ownership across teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Clinical background with demonstrated experience in clinical workflows or healthcare operations
- Experience leading or coordinating User Acceptance Testing (UAT) in a healthcare setting or clinical software/electronic medical record knowledge
- Proven ability to collaborate cross functionally with technical and non-technical stakeholders
- Proven solid written and verbal communication skills, including status reporting
Preferred Qualifications:- Experience supporting enterprise EMR or clinical applications (Pathway, Compass, SOL, etc.)
- Experience facilitating UAT sessions with front line clinical users
- Demonstrated experience balancing multiple priorities in a fast paced, matrixed environment
- Familiarity with SDLC, release management, and quality assurance concepts
- Solid understanding of clinical user experience, workflow validation, and defect management
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
