As a
Used Car Buyer/Trade In Specialist, you are responsible for following up with leads and creating valuable guest experience for customers wanting to sell or trade in their vehicles.
What you'll be working on:- Reaching out to customers who have expressed interest in selling or trading in their vehicle
- Following up on inbound leads through phone, email, or text to gather vehicle info and set appointments
- Communicating regularly with customers to understand their needs and offer a competitive, fair-value deal
- Contacting customers after their new vehicle purchase to ensure perfect delivery
- Contacting customers after their vehicles service to ensure satisfaction
- Documenting feedback from customers and working with the Sales & Service team to improve CSI scores
What you need to bring to the table:- 1-3 years of customer service, retail, or sales experience
- Strong communication skills-both in person and over the phone
- Confidence in negotiating and guiding customers through the vehicle trade-in or selling process is a plus
- Ability to stay organized, follow up consistently, and work independently
- Valid driver's license and clean driving record
Salary: $36,000-$150,000/annually
*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits:- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
