Position Summary...What you'll do...Role summary:As a Senior Software Engineer at Walmart, you will play a critical role in designing, developing, and delivering scalable contact center solutions with a strong focus on NICE inContact / NICE CXone. This role requires deep expertise in NICE Studio scripting, strong Java-based backend development skills, and hands-on experience building API-driven integrations with enterprise systems and AI-powered solutions. You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for individuals who can independently drive technical solutions in complex environments and elevate engineering standards across the platform.
About the team:The Contact Center Engineering team develops and maintains platforms that enable seamless customer support across voice, chat, and digital channels. The team designs scalable routing solutions, integrates enterprise systems, and ensures high reliability in all interactions. By leveraging automation, AI capabilities, and strong engineering practices, the team drives efficient service delivery and continuous enhancement of customer experience. Members collaborate to build innovative solutions that support business objectives and improve operational performance, fostering a culture of technical excellence and proactive problem-solving.
What you'll do:- Design, develop, and maintain NICE CXone Studio scripts for IVR, routing, and omnichannel workflows
- Build and manage complex call flows using Studio (Web Studio / Desktop Studio)
- Develop backend services using Java (Spring Boot preferred) to support orchestration and integrations
- Build and integrate REST APIs using OAuth and enterprise integration patterns
- Implement integrations with AI platforms including virtual agents and conversational solutions
- Write custom scripting logic using SNIPPET for advanced use cases
- Drive CI/CD automation, deployments, and testing strategies
- Implement monitoring, telemetry, and alerting for reliability
- Troubleshoot production issues and drive root cause resolution
- Collaborate with stakeholders to deliver scalable solutions
What you'll bring: - Strong, hands-on experience with NICE inContact / NICE CXone platform
- Deep expertise in NICE Studio scripting (IVR, routing, workflows, automation)
- Proven ability to design, build, and maintain complex contact center call flows at scale
- Strong experience in Java development, preferably using Spring Boot and microservices architecture
- Experience building and integrating RESTful APIs with JSON-based payloads
- Knowledge of secure API integration patterns including OAuth and token-based authentication
- Demonstrated experience integrating NICE with AI platforms or automation solutions
- Strong debugging and troubleshooting skills across distributed systems and production environments
- Strong focus on reliability, scalability, performance monitoring, and continuous improvement across enterprise platforms
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
Option 2: 5 years' experience in software engineering or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 1 year's experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...805 Se Moberly Ln., Bentonville, AR 72712, United States of America
