Position Summary...The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross-functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross-functional partners (PMM, Sales, CS, Analytics).
What you'll do...Portfolio Planning Operations & Cadence -
Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs.
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Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision-making.
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Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing.
Roadmap Source of Truth
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Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence.
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Define and manage roadmap governance (required fields, definitions, validation rules, and change controls).
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Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications.
KPI Alignment and Tracking
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Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness).
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Establish metric definitions and governance like metric dictionary, calculation logic, refresh cadence, and ownership.
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Build and enable reporting that provides leadership-ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics.
Portfolio Management
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Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points.
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Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines.
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Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes.
Roadmap Change Management
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Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications.
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Ensure changes are reflected consistently across Airtable/Beacon and communicated to impacted stakeholders.
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Maintain a decision log and change history to support transparency and reduce churn.
Major Initiative / Project Readiness Management
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Manage readiness for major projects across PM, TPM, Engineering, Launch Ops, and XFNs (PMM, Sales, CS, Analytics).
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Drive readiness criteria and evidence-based checkpoints (requirements clarity, delivery plan, support readiness, enablement, analytics/measurement plan).
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Coordinate launch communications, enablement needs, and stakeholder alignment to ensure smooth execution through GTM, with partnership across Release Management.
Cross-Functional Launch Coordination
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Partner with Launch Ops and XFNs to coordinate launch communications, launch enablement, product training, and launch support preparation.
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Ensure launch artifacts are complete, shared (launch brief, FAQs, release notes, support playbooks, measurement plan), and comprehended by stakeholders and external partners.
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Facilitate escalation and issue resolution during critical launch windows.
What You'll Bring...
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Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience).
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8-12+ years of experience in product operations, program management, technology operations, or launch operations.
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Demonstrated experience running portfolio cadences and cross-functional planning processes.
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Experience maintaining roadmap tooling and data hygiene (e.g., Airtable/Beacon or similar systems).
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Strong stakeholder management skills and ability to influence without authority.
Preferred Qualifications
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Experience partnering with PMM, Sales, CS/Support, and Analytics on launch readiness and GTM execution.
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Experience defining KPI frameworks and metric governance across multiple product teams.
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Familiarity with dependency management and portfolio-level tradeoff facilitation.
CoreCompetencies
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Portfolio planning and operating cadence design
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Roadmap governance and change management
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KPI definition, alignment, and reporting
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Dependency/risk management and escalation
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Cross-functional readiness and launch coordination
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Executive-ready communication and storytelling
Success Measures of Candidacy and Role Acumen
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Roadmap data completeness/accuracy and stakeholder trust in Airtable/Beacon as the source of truth
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Improved on-time delivery and reduced last-minute roadmap churn through effective change management
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Clear KPI alignment across teams with consistent reporting and decision-making
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Faster dependency resolution and fewer launch blockers due to proactive risk management
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Higher readiness quality for major initiatives (fewer escalations, smoother launches, clearer enablement)
Hoboken, New Jersey US-10649: The annual salary range for this position is $108,000.00 - $216,000.00
San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years99 experience inproject management, program management, program operations, or related area.Option 2: 7 years99 experience in project management, program management, program operations, or related area.2 years99 supervisory experience.
