Position Summary...What you'll do...Role summary: The Senior Director, Membership Renewals owns one of Sam's Club's most important business outcomes: membership renewal rate. This leader will set the strategy to help more members choose to stay with Sam's Club year after year.
The role requires strong business judgment, comfort with complex decisions, and a deep understanding of member psychology. Using data, causal science, experimentation, and member insights, this leader will identify what drives renewal, what causes members to lapse, and where the experience must improve. They will partner across Product, Marketing, Operations, Technology, Finance, and Data Science to deliver sustainable growth.
About the team: The Membership Renewals team is focused on understanding why members renew, why they do not, and what experiences shape that decision. The team works to make renewal simple, seamless, and defect-free for every member. When a member wants to leave, the team seeks to understand the reason and determine whether the right experience, message, or offer can help them stay. This team partners across functions to improve the renewal journey, reduce friction, strengthen engagement, and build member advocacy. The work directly supports sustainable membership growth and one of Sam's Club's most important KPIs.
What you'll do: - Own the strategy, roadmap, and performance of Sam's Club's membership renewal rate.
- Develop long-term renewal and retention plans that increase member lifetime value.
- Use data, causal science, experimentation, and member insights to guide decisions.
- Understand member mindset, motivations, and pain points across the renewal journey.
- Identify friction that causes members to lapse and lead solutions that reduce churn.
- Partner across Product, Marketing, Operations, Technology, Finance, and Data Science.
- Influence senior leaders with clear recommendations and measurable business cases.
- Lead high-performing teams focused on renewal growth and continuous improvement.
What you'll bring: - Experience leading retention, membership, loyalty, subscription, or lifecycle strategies at scale.
- Strong strategic planning skills and comfort making complex, high-impact decisions.
- Deep experience using data, experimentation, and causal science to improve business outcomes.
- Strong understanding of customer behavior, decision-making, and member psychology.
- Experience improving customer experiences across digital, operational, and service touchpoints.
- Ability to influence senior leaders and align cross-functional teams around shared goals.
- Strong communication skills, including translating complex analysis into clear action.
- Experience managing budgets, roadmaps, priorities, and teams in a fast-moving business.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Marketing, Finance, or related field and 10 years' experience in Marketing, Product Development, Program Management, or related field OR 12 years' experience in Marketing, Finance, Product Development, Program Management, or related field. 5 years' supervisory experience. 5 years' experience leading cross-functional teams.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional projects, Marketing, Supervisory
Masters: Business Administration
Primary Location...2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
