Position Summary...What you'll do...Directs and guides members managers and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach Ensures customer needs complaints and issues are successfully resolved according to company guidelines and standards Builds relationships with associates to ensure proper feedback Answers questions or provides information to customers and associates
Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales Creates and implements plans to improve the financial performance of the facility Creates budgets to align with business needs Analyzes economic trends and community needs for budget forecasting
Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community Serves as a representative for the company in the community Presents the companys perspective to various external organizations by following the companys media guidelines Promotes company sponsored programs events and sustainability efforts to associates and the local community to emphasize the facility as part of the community
Directs facility operations by setting the standard for appropriate service levels Teaches and develops effective merchandise presentation for example accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs of the community Provides direction and guidance on executing company programs and strategic initiatives Ensures quality assurance standards Oversees safety and operational reviews
Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning
Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace
Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy:
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with business partners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectiveness and participating in and supporting community outreach events
Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $100,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Complex Structure (based on external factors that create challenges)
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State Pay Differential:
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This job has an additional differential to meet legislative requirements, where applicable.
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year’s general management experience in role with financial accountability.
Option 1: 1 year’s experience in retail and 1 year’s experience supervising ten or more associates/employees. Option 2: 2 years’ general work experience and 1 year’s experience supervising ten or more associates/employees.
For facilities that sell only ammunition and have state specific requirements, a current state-issued Certificate of Eligibility.
For facilities that sell firearms, successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
2 years’ general work experience supervising twenty or more direct reports, with responsibility for performance management, mentoring, hiring, and firing., Bachelor’s degree in Business Management and leadership through Live Better U and Bellevue University.
Primary Location...326 N BROADWAY, SALEM, NH 03079-2122, United States of America
