(USA) Manager, Quality Assurance

Walmart, Inc.

$80K — $155K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Communications, Education, Engineering, or related field, or equivalent experience
  • 2 years of experience in training, quality, product development, or related area, or 4 years of relevant experience
  • Advanced data analysis skills, especially in Excel and reporting tools
  • Strong leadership and mentoring abilities
  • Excellent communication skills for stakeholder collaboration
  • Understanding of compliance and ethical standards in healthcare

Responsibilities

  • Lead and develop a team of Patient Safety Specialists
  • Collaborate with facility leadership to prioritize patient safety risks
  • Oversee investigations of reported safety events
  • Facilitate root cause analyses and implement process improvements
  • Analyze patient safety data to develop dashboards and trending reports

Benefits

  • Comprehensive health coverage including medical, vision, and dental
  • 401(k) plan with company contributions
  • Paid time off including sick leave, parental leave, and bereavement
  • Education benefits covering tuition and fees for degree programs and training
  • Short-term and long-term disability coverage
  • Company discounts and military leave pay
  • Reimbursement for adoption and surrogacy expenses
Full Job Description
Position Summary...

What you'll do...
Role summary:

As a Patient Safety Manager in our Central Fill Pharmacy, you will lead the facility's patient safety program-overseeing investigations of safety events, driving cross-functional process improvements, and strengthening a proactive culture of safety across operations. This role involves collaborating with stakeholders to develop and enhance patient safety programs, providing actionable feedback, and ensuring compliance with company standards. The manager leads and mentors associates, fosters continuous learning, and drives accountability to achieve operational excellence. By leveraging data insights and best practices, this position supports the company's mission to deliver exceptional service while promoting integrity and a positive work environment.
About the team:

Our team is dedicated to ensuring the highest standards of patient safety by partnering across pharmacy operations, quality, and facility leadership, using data-driven insights to continuously improve how we work.
What you'll do:
  • Lead and develop a team of Patient Safety Specialists, setting priorities, coaching investigation quality, and ensuring consistent execution across the facility
  • Partner with facility leadership and cross-functional stakeholders (operations, quality, pharmacy, engineering) to identify, prioritize, and mitigate patient safety risks
  • Oversee investigations into reported patient safety events; ensure timely documentation, escalation as needed, and closure of corrective/preventive actions
  • Facilitate root cause analyses and translate findings into sustainable process improvements, verifying effectiveness over time
  • Review patient safety data routinely, develop trend analyses/dashboards, and provide clear insights to leadership to drive proactive risk reduction

What you'll bring:
  • Ability to influence across levels-aligning operations, quality, and pharmacy stakeholders to implement durable change
  • Strong leadership skills with the ability to mentor, develop, and motivate teams to achieve performance goals.
  • Advanced capability in data analysis and reporting (Excel/Microsoft Office), including building dashboards/trending to identify emerging risk
  • Excellent communication skills to collaborate with stakeholders and present findings clearly.
  • Ability to ensure compliance with company policies and uphold high ethical standards.
  • Skilled in using data analysis tools, including advanced Excel functions, to support decision-making.


At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock








Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Communications, Education, Engineering, or related field and 2 years' experience in training, quality, product development, or related area OR 4 years' experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation

Masters: Business Administration

Primary Location...

2501 PERRY RD, PLAINFIELD, IN 46168-7418, United States of America

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