THE ROLE
The Unit Manager, Personal Insurance is responsible for providing overall leadership and
direction to several service teams.
In Insurance, we are trusted advisors and we mitigate risk. As a Unit Manager, you are a team
leader, you are a congenial and cooperative teammate with an efficient, precise work ethic.
WHAT YOU'LL DO:
Be a Strong Leader and Communicator
• Develop a high performing team;
• Support, reward and recognize team contributors;
• Initiate team-building events;
• Foster and develop open two-way communication by conducting meaningful, informative
and productive monthly team meetings.
Help Find and Develop Talent
• Assist with recruiting, training and developing team members;
• Ensure performance reviews are conducted on a regular, timely basis; feedback is
meaningful and effective in generating desired results;
• Work alongside the Leadership Team to ensure an effective quarterly review process is in
place to provide appropriate direction, coaching and counselling in the areas of growth;
• Ensure that training and/or performance concerns are identified and that appropriate plans
are in place and monitored on a regular basis;
• Provide input into compensation at time of hire and annual adjustments if appropriate.
Help Growth
• Participate in the annual business planning process;
• Actively participate in appropriate community and/or business/social functions.
• To ensure that an excellent standard of customer service is consistently delivered by the
entire team;
• Ensure every employee is aware of and understands the "Lloyd Sadd Service Guidelines",
and monitor performance relative to these service standards;
• Lead by example by providing the highest standard of service (exceeding the service
guidelines) to staff and external clients where applicable.
WHAT WE REQUIRE:
• Strong leadership experience in Personal Lines insurance with a comprehensive
understanding of client service, operations, and team development.
• Level II license required
• C.I.P. or C.A.I.B. designation(s) preferred or working towards
• Solid understanding of policy wordings/coverages
• Strong attention to detail, time management, problem solving and analytical skills
• Advanced skills in Outlook, Excel, Word and EPIC
• A well-defined sense of diplomacy, conflict resolution, and time management skills; and
• Experience developing others.
Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.
