Intact Financial Corporation

Unit Claims Manager, Accident Benefits

Intact Financial Corporation$101K — $124K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of corporate management experience or 4+ years in the insurance industry
  • Strong leadership skills to motivate and engage teams
  • Excellent communication and interpersonal abilities
  • Ability to foster an open and honest work environment
  • Empathy, integrity, and a commitment to ethical behavior
  • Customer-focused with a drive to exceed expectations
  • Commitment to personal growth and ongoing learning
  • Strong analytical skills with a curiosity for deeper insights

Responsibilities

  • Drive performance through effective coaching and mentoring of the team
  • Lead operations to achieve business goals while communicating the company vision
  • Develop strategic initiatives for process improvements and technology advancements
  • Conduct quality assurance audits and provide feedback for compliance improvements
  • Facilitate communication within the team regarding changes and directions
  • Monitor performance metrics to ensure high-quality claims handling
  • Ensure adherence to corporate policies and claims procedures

Benefits

  • Annual bonus plan with a potential payout of up to double the target
  • Employee Share Purchase Plan with 50% match on net shares
  • Defined benefit pension plan offering guaranteed income for life
  • Flexible work arrangements after initial onboarding period
  • Commitment to a collaborative and engaging team environment
Full Job Description
Salary range (but not limited to): 101,800 - 124,400 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role Join Our Team as a Accident Benefits Unit Claims Manager in the West! This full-time permanent opportunity is based in Edmonton or Calgary. Are you ready to lead and inspire in a dynamic environment? We're seeking an Accident Benefits Unit Claims Manager to join our growing team. Become part of an organization that values collaboration, integrity, and excellence! Our organization thrives on the benefits of in-person collaboration and engagement. For internal hires, we expect four days a week in the office for the first three months; for external hires, it's four days a week for the first six months. After this period, the in-office commitment transitions to three days a week. This approach supports strong team dynamics, ensures a smooth onboarding experience, and balances flexibility over time. In this role, you will:
  • Drive results by setting and managing performance expectations through effective coaching and mentoring, driving your team to achieve outstanding results.
  • Provide leadership and manage operations to meet key business goals while communicating the company's vision and values effectively.
  • Develop strategic initiatives that align with company strategies, focusing on process improvements and technological advancements.
  • Conduct quality assurance through audits on staff files and calls, providing feedback and training where necessary, and implementing controls based on audit findings to ensure compliance.
  • Facilitate team communication by keeping your team informed of changes and new directions, sharing responsibility for overall productivity and engagement.
  • Contribute to performance metrics by measuring team performance, ensuring high-quality claims handling, compliance with standards, and maintaining productivity.
  • Ensure policy compliance by adhering to corporate policies, claims standards, and procedures.
You bring to the table:
  • Experience with at least 2 years in corporate management or 4 years in the insurance industry.
  • Leadership skills that include motivating, coaching, and engaging your staff.
  • Communication prowess with superior interpersonal skills across all levels of the organization.
  • An ability to build a fostering environment that encourages openness and honesty.
  • Empathy and integrity with a genuine care for people and a commitment to acting with integrity.
  • A customer-focused mindset that is driven by a desire to understand and exceed customer expectations.
  • A relentless pursuit of excellence in everything you do.
  • A dedication to self-development with a commitment to ongoing learning and growth.
  • The curiosity and focus to concentrate on what matters, asking "why" to gain deeper insights.
Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

About Intact Financial Corporation

Intact Financial Corporation is a Canadian insurance company that provides property and casualty insurance to individuals and businesses. The company operates in Canada and the United States and offers a range of insurance products, including auto, home, and commercial insurance. Intact Financial Corporation was founded in 1809 and is headquartered in Toronto, Canada.
Learn more about Intact Financial Corporation
Size
16,000 employees
Industry

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