The Opportunity:
CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required. Candidate will work shifts - four days on, three days off.

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer Unified Communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs and Unified Communication services. Become a part of our great team and make a difference.

This is a 10-hour shift position, with 3 days off and 4 days on. This specific shift is from 22:00-08:00 Sun-Wed (UC Tier 2).

Responsibilities:
• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.

• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.

• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).

• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.

• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.

• Utilize knowledge of network topology; along with networked hardware and software tools listed above.

• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.

• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.

• Perform IOS and Software upgrades.

• Possess understanding of dialing protocols to include H.323, E.164 and SIP.

• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.

• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.

• Perform patching and ensure compliance with network security policies/procedures.

• Creating/reporting notifications according to standard operating procedures.

• Assist in responsibilities and participate in special projects as tasked by Management.

Qualifications:

Required:
• Active TS/SCI with polygraph security clearance

Bachelor's degree in a related field, or equivalent experience in lieu of a degree

• Minimum 5 years' experience with unified communications

• IAT Level II certification

Desired:
• Network+

• ITIL Foundations or Agile Foundations

• CCT Collaboration (CLTECH)

• CCNP Collaboration (CLFNDU)

• CCNP Collaboration (CLCOR)

• CCNP Collaboration (CLACCM) and or (CLCNF)

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: