Overview
Responsibilities What You’ll Do

The Underwriting Manager is responsible for leading the Post-Issuance Underwriting, Assistant Underwriting, and Quality Control functions within the Production Underwriting department. This role oversees the day-to-day operations of these teams, ensuring underwriting quality, consistency, and efficiency while supporting business objectives and service standards.

 

The Underwriting Manager works closely with Production Underwriting leadership and cross-functional partners to maintain strong quality control processes, drive continuous improvement, and ensure underwriting practices align with company guidelines and risk management objectives. The successful candidate will be a collaborative leader with strong underwriting expertise, a commitment to operational excellence, and a focus on developing high-performing teams.

 

This position plays a key role in supporting the overall effectiveness of the Production Underwriting organization by balancing quality, service, and productivity while fostering a culture of accountability and continuous development.

How You’ll Make an Impact

• Lead and develop the Post-Issuance Underwriting team, establishing production and quality metrics to support the review of digitally decisioned accounts.
• Oversee post-bind underwriting workflows and escalation processes, ensuring service standards are met and compliance requirements are maintained.
• Provide ongoing coaching, training, and mentorship to team members, supporting both individual growth and team performance.
• Conduct regular quality audits to evaluate adherence to underwriting guidelines, company procedures, and regulatory requirements.
• Manage the resolution of underwriting and agency concerns identified during post-bind reviews.
• Develop, maintain, and enhance quality assurance standards, audit methodologies, and review procedures.
• Perform quality audits across the broader Production Underwriting department to ensure consistency in underwriting practices and decision-making.
• Review audit findings and partner with department leadership to identify coaching opportunities, training needs, and process improvements.
• Leverage audit results and quality review data to strengthen underwriting processes, improve agency relationships, and enhance training programs.
• Analyze quality control and post-bind review results to identify trends, emerging risks, and opportunities for operational improvement.
• Prepare and present reports to underwriting leadership regarding quality performance, audit outcomes, operational effectiveness, and key findings.
• Lead and develop the Assistant Underwriting team, ensuring effective support for Production Underwriters throughout the underwriting process.
• Oversee functions including submission clearance, quote setup and data entry, information gathering, follow-up on outstanding underwriting requirements, loss control recommendations, and communication with agents regarding pending submissions and quotes.
• Collaborate with Production Underwriting leadership to enhance workflows, improve service delivery, and support departmental objectives.

 

Qualifications What You’ll Bring

• Bachelor's degree required, or equivalent property and casualty underwriting experience.
• Prior supervisory, leadership, or team management experience preferred.
• Professional insurance designations such as AU, API, CIC, CPCU, or similar credentials are preferred.
• Strong knowledge of property and casualty underwriting principles, risk assessment practices, and underwriting procedures.
• Experience using data, reporting, and performance metrics to evaluate results and support underwriting decisions.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational and time management skills, with the ability to manage multiple priorities and projects simultaneously.
• Excellent written and verbal communication skills, with the ability to effectively collaborate across departments and levels of the organization.
• Proven ability to build and maintain strong working relationships with internal business partners.
• Demonstrated ability to work independently, exercise sound judgment, and maintain a high level of accuracy and attention to detail.
• Experience identifying, reviewing, and implementing workflow improvements to enhance operational efficiency and service delivery.

 

 

Salary

$115,000 – 180,000 USD + bonus.  

In accordance with applicable pay transparency laws, this range represents a good‐faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

 

This role may be based out of any of our office locations, including: Conshohocken, PA; Philadelphia, PA; Wilkes‑Barre, PA; Alpharetta, GA