We are seeking for unique and experienced
UKG Concierge Lead to join our team
What You Will Do:- Monitor and Manage Concierge intake and resolution for assigned customers
- Coordinate with non-Concierge resources and follow up internally to resolve gaps (missing estimates, missing owners, pending access/onboarding, aging tickets)
- Review dashboards regularly to track completed work, in-progress items, blockers, and risks
- Ensure customer meetings and deliverables are prepared for and executed to expected quality standards
- Watch for delivery risk, scope changes, capacity conflicts, and client dissatisfaction; escalate to leadership when required
- Discover and analyze client business requirements and business processes
- Create usable documentation including audit findings, business requirements, and product design documents
- Translate findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
- Actively participate, and as needed lead, testing, and quality assurance activities for the projects.
- Assist with change management and user acceptance testing
- Maintain the internal project management system up to date with all-time worked, task status, and related documentation
- Lead impactful meetings that bring customers and team members together, creating alignment and driving progress
- Craft and communicate project blueprints, defining work plans, scope, timelines, and resourcing to keep everyone on track
- Drive efficiency and continuous improvement by managing projects with our proven methodology while suggesting improvements to boost speed and consistency
- Maintain current in-depth technical, functional, and operational knowledge of UKG PRO WFM (Dimensions), and/or Ready
- Experience with UKG Workforce Central and understanding of Workforce Central vs. PRO WFM differences is helpful but not required
Your knowledge, skills, and abilities:- Minimum 5 years' UKG experience with completing full implementations of UKG Pro WFM and/or Ready - participated in at least 3 project end to end through go live.
- End-to-end experience with the following Dimensions modules:
- Timekeeping
- Absence (Attendance and Leave)
- Scheduler
- End-to-end experience with the following Ready modules:
- HR - Performance, Recruiting, Compensation, Succession Planning, Learning, Benefits, COBRA, ACA
- Payroll - Payroll Services
- Time - Accruals, Attestation, LOA/Leave
- Scheduler
- People Insights
- Hold active certifications:
- UKG Pro WFM Timekeeping and/or
- UKG Ready Implementation Time
- Strong operational organization and attention to detail (ticket hygiene, follow-through)
- Clear written and verbal communication with clients and internal stakeholders
- Ability to manage a weekly cadence and deadlines consistently
- Comfort coordinating across multiple resources, ensuring ownership and accountability
- Risk awareness and sound judgment on when and how to escalate
- Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships. Client service mindset with a focus on trust, transparency, and responsiveness
- Experience managing projects and developing relationships virtually
- Bachelor's Degree or equivalent in Computer Science or related field (or equivalent experience)
- Applicants must have authorization to work in USA without current or future visa sponsorship
What would make you an outstanding candidate:- PMP Certification - Preferred
- Experience with ADP Workforce Management optional.
- Understanding of UKG Navigator, Paragon, and Launch methodology/tools.
We currently offer the following benefits:- Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer
- Employer funding to HSA accounts and FSA access
- Access to a 401(k) through Vanguard with a guaranteed employer contribution
- Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
- Ten (10) holidays with flexibility based on what is important for you and those you love
- Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
- Support on individual development through certifications, continued learning, conferences, and more
