Job SummaryWe are seeking a highly motivated, strategic, and experienced UI/UX Designer to support the eProcurement System Replacement Project (EPIC). This role will lead user experience strategy, research, interaction design, and service design efforts to ensure the delivery of a modern, accessible, and user-centered e-procurement platform.
The ideal candidate combines strong experience in UX design, research, service design, and digital transformation initiatives with the ability to translate complex business processes into intuitive user experiences. This individual will collaborate with business leaders, technical teams, project stakeholders, and vendors to define future-state experiences, optimize workflows, and improve constituent outcomes through thoughtful design and research practices.
Key Responsibilities- User Experience Strategy & Design
- Lead user experience strategy, experience architecture, interaction design, and service design activities for the e-procurement platform.
- Align constituent needs, business objectives, service workflows, accessibility requirements, policy considerations, and technical capabilities.
- Define and support the future-state experience vision, experience architecture, and product roadmap.
- Create and maintain user-centered design artifacts, including:
- Journey Maps
- Personas
- Service Blueprints
- Information Architecture Models
- Task Flows
- Wireframes
- Prototypes
- Experience Requirements
- User Research & Insights
- Plan, conduct, and synthesize user research activities to identify needs, pain points, and improvement opportunities.
- Evaluate concepts, prototypes, and functional solutions through usability testing and iterative research.
- Transform research findings into actionable recommendations and design guidance.
- Define and monitor user experience quality metrics and success measures to support continuous improvement.
- Collaboration & Stakeholder Engagement
- Partner closely with Product Managers, Product Owners, Solution Architects, Business Leaders, SMEs, and Vendors.
- Facilitate workshops, discovery sessions, and design reviews.
- Translate complex procurement workflows, policy requirements, stakeholder feedback, and research findings into user-centered solutions.
- Present recommendations and design strategies to project leadership and executive stakeholders.
- Accessibility, Quality & Governance
- Establish UX standards, accessibility expectations, interaction patterns, and design quality criteria.
- Ensure compliance with accessibility and inclusive design standards.
- Review vendor and project deliverables to validate alignment with user needs, business requirements, technical feasibility, and operational readiness.
- Identify and communicate UX risks, usability issues, design trade-offs, and recommendations.
- Innovation & AI Enablement
- Support AI-enabled solution design initiatives and evaluate opportunities to enhance user experiences through automation and intelligent technologies.
- Collaborate on the implementation of emerging technologies that improve service delivery, efficiency, and user satisfaction.
- Assess AI-driven features and capabilities for usability, effectiveness, and user impact.
Required Qualifications- Minimum 8+ years of experience leading and executing UX design and user research for large-scale digital products, platforms, or enterprise solutions.
Expertise in:- User Experience Design
- Experience Architecture
- Interaction Design
- Service Design
- User Research
- Rapid Prototyping
- Content Design
- Accessible and Inclusive Design
- Minimum 3+ years of experience leading user experience strategy, service design, and research initiatives for complex enterprise applications or workflow-driven platforms.
- Experience translating business requirements, stakeholder input, and research findings into:
- Personas
- Journey Maps
- Service Blueprints
- Information Architecture
- Task Flows
- Wireframes
- Prototypes
- Usability Criteria
- Experience collaborating with business stakeholders, technical teams, project teams, vendors, and executive leadership.
- Experience supporting AI-enabled solution design and leveraging AI technologies to improve user experiences.
- Strong analytical, facilitation, communication, and stakeholder management skills.
- Ability to work effectively across business and technical teams while balancing competing priorities and requirements.
- Preferred Qualifications
- Experience supporting:
- Public Sector Systems
- Procurement Platforms
- ERP Systems
- Financial Systems
- Grants Management
- Licensing and Permitting Platforms
- Benefits Administration Systems
- Experience leading modernization initiatives involving migration from legacy platforms to cloud-based solutions.
- Experience working within governance-driven environments.
Familiarity with:
- Accessibility Standards
- Inclusive Design Principles
- Plain Language Requirements
- Privacy and Security Standards
- Records Retention Requirements
- Public Sector Governance Processes
- Experience utilizing qualitative and quantitative research methods to measure user adoption, effectiveness, and business outcomes.
- Experience evaluating AI-enabled automation, reporting, analytics, search, and decision-support capabilities.
- Experience designing solutions serving multiple user groups, including internal users, external customers, oversight organizations, and public-facing audiences.
- Ability to challenge conventional approaches and drive innovative, user-centered solutions.
Certifications- UX/UI Design, Human-Centered Design, Service Design, or User Research certifications preferred.
- Certified Usability Analyst (CUA), Human Factors International (HFI), NN/g Certification, or equivalent preferred.
- Accessibility certifications (WCAG, CPACC, IAAP) preferred.
- Agile, Scrum, Product Owner, or related certifications are a plus.
