MDW Associates is seeking a
UI/UX Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications to support the US Postal Services' Inspector General's Office (OIG).
This position is on-site 4 days a week at our USPS customer site in Arlington, VA.
The
UI/UX Analyst may perform a combination of some or all of the following duties:
- User-Centric Design Leadership:
- Champion user-centric design principles throughout the organization.
- Collaborate with cross-functional teams to ensure alignment with business goals and user needs.
- Usability Assessment and Optimization:
- Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
- Identify pain points in existing software products and propose enhancements.
- Data-Driven Decision Making:
- Leverage user data and analytics to inform design choices.
- Translate insights into actionable recommendations for iterative improvements.
- Prototyping and Interaction Design:
- Create high-fidelity wireframes and prototypes that align with user expectations.
- Define interaction patterns for seamless user journeys.
- Collaboration and Mentorship:
- Mentor junior team members and provide guidance on best practices.
- Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.
Required Experience/Skills:- 7+ years of experience in UI/UX analysis, with a track record of successful projects.
- Advanced proficiency in usability testing, user research, and interaction design.
- Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
- Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
- Excellent communication and presentation skills for stakeholder engagement.
- Excellent communication skills - strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback.
- Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions.
- Customer service skills - experience in placing the customer at the center of decision-making and continuously striving to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy.
- Problem-solving skills - the ability to identify and address customer issues, resolve conflicts, and find creative solutions to pain points.
- Adaptability - ability to proactively respond to evolving customer needs, industry trends, and shifting business dynamics.
- A high level of emotional intelligence that enables you to navigate the emotions of both customers and team members, showing empathy when needed.
Desired Experience/Skills:- UX & UI project analysis and deployment experience in the federal government vertical
- Outstanding communication skills
Security Requirement(s):- Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.
Additional InformationWe offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
- Health
- Dental
- Vision
- Group Life Insurance/Long Term Disability/Short Term Disability
- Retirement/401(k)
- Flexible Leave Policy
All your information will be kept confidential according to EEO guidelines.
