Trust and Safety at Depop

Keeping our community safe on Depop requires both industry-leading policies and operational processes that allow us to protect our users. The Trust and Safety team at Depop support our community through both direct support interactions as well as building scalable solutions to keep our users safe.

To support our company-wide efforts to protect users every day we need a strategic and experienced leader who is eager to learn, and is excited to build systems to support millions of people. This critical role is tasked with. The Director of Trust and Safety will continue to develop a high performing team who lead change throughout the organisation.

We value people who can think strategically using macro-level insights, while still caring for micro-level cases affecting our community. We're targeting an intellectually curious and creative individual who is comfortable operating in ambiguity - a strategic thinker with strong analytical and creative problem-solving skills.

This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. Acts as the senior cross-functional leader ensuring strategic alignment across Product, Legal, Community Support, and Policy. Enable constructive dissent, foster diverse perspectives, and drive decisive outcomes at the Management Team level.

Core Responsibilities:

• Own the strategic vision and operationalization of Depop's Global Trust & Safety org
• Champion Depop's commitment to user safety by embedding user-centric perspectives. A product-led approach into the strategy and decision-making that shapes trust and safety at scale."
• Help transform Depop's Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
• Anticipate company-wide vulnerabilities in safety, proactively shape enterprise-level solutions, and guide the organization through ambiguity and change with resilience and vision
• Take ownership of developing and driving plans from inception to delivery
• Develop an understanding of safety issues and the architecture and integration points of Depop' community safety support processes, products, and policies
• Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
• Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
• Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
• Develop a strong bench of senior leaders, set the tone for equitable people practices, and create an environment that nurtures future leaders. Proactively advocate for teams by resolving systemic cross-organizational challenges
• Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.

Required Qualifications

• Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk or authentication.
• Bachelor's/Master's degree.
• Track record of operationalizing company vision and strategy into departmental plans and measurable outcomes
• Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
• Proven ability to navigate ambiguity by proactively shaping solutions beyond immediate asks, pressure-testing strategic assumptions, and guiding teams through complex problem-solving at scale
• Effective written and verbal communication and excellent stakeholder management skills
• Experience working/building relationships with cross-functional teams - especially Product & Engineering, delivering impact through communication, influencing teams towards achieving goals.
• Inspiring, empathetic and inclusive leader with respect for diversity of thought
• Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
• Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy.
• Written and verbal proficiency in English (required) and another European language (preferred)

Preferred Qualifications

• Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace
• Technology/UGC platforms industry domain expertise.
• Experience with process design, implementation, and improvement
• Experience in product-led environment

Additional Information

Health + Mental Wellbeing

• Choice of two medical plans covered by United Healthcare - HDHP/HSA or PPO + FSA, Dental & Vision
• Online Health Benefit Resources
• Access to additional programs - Headspace Meditation, Legal Shield, and our Employee Assistance Programme (EAP) where you have access to a confidential support network of expert advice 24/7
• Disability and Critical Illness Insurance (UNUM)
• 401(k) Retirement Savings

Work/Life Balance:

• 16 days annual leave* + public holidays *increases with tenure
• Impact hours: At Depop, we offer all full-time employees up to the equivalent of 2 days additional paid leave per year to volunteer. We allocate this time in hours to help you engage with your community with ease and flexibility.

Family Life:

• For birth and non birth parents: 12 weeks of paid parental leave for full-time regular employees
• Shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Twice yearly development chats and yearly performance reviews
• Learning budget
• Upskilling our employees with company wide training workshops, materials and resources

Your Future:

• Life Insurance (financial compensation of 2x your salary)
• 401(k) Retirement Savings Plan

Depop Extras:

• Special milestones are celebrated with gifts and rewards!