ISA Certified Arborist certification required, with preference for Coast Live Oak knowledge
Qualified Applicator License (Type B) preferred
Minimum of 5 years in Account Manager role or similar, with client and crew management experience
Proven track record managing premier client sites preferred
Bilingual proficiency in Spanish and English is necessary
2 or 4-year degree in a related field and/or 2-3 years of landscape/horticulture experience preferred
Minimum of 3 years of customer service and sales experience
Responsibilities
Build and maintain strong client relationships through effective communication
Oversee tree care operations to ensure quality, retention, and profitability
Evaluate trees for health issues and recommend necessary pruning treatments
Manage and direct production crew's daily operations, including performance management
Conduct proactive site quality reviews and communicate findings
Network to generate referrals and support branch growth objectives
Lead initiatives to expand branch contracts in targeted markets
Benefits
Healthcare benefit program and 401K matching
9 paid holidays, along with vacation and sick leave
Company vehicle, cell phone, and laptop provided
Dynamic work environment with strong work-life balance
Opportunities for paid training and career advancement
Company culture focuses on growth and mutual loyalty
Full Job Description
Are you our next great TREE CARE ACCOUNT MANAGER? If you enjoy working outdoors in a fast-paced environment while providing quality and timely customer service to our clients and managing our production crews, we want you to apply today!
*This position is located in Orange County, CA.
*RESPONSIBILITIES include, but not limited to:
Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects
Responsible for tree care & maintenance operations in achieving its overall objectives of quality, retention, growth and profitability
Includes evaluating trees for diseases/pathogens/pest infestations and proposing prunning treatments where appropriate
Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load
Provide proactive site quality reviews and communicate assessments internally and externally
Network and earn referrals to help the branch achieve its new growth objectives
Lead the branch in growing its base contracts in the targeted market segments and geographic locations
Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability
Are you the right fit for this role?
*SKILLS & EXPERIENCE that are necessary will include, but not limited to:
ISA Certified Arborist certification is required and knowledgeable with Coast Live Oak trees is highly preferred
Qualified Applicator License (Type B) is highly preferred
Must have commercial landscape experience in a Account Manager capacity or higher with at least 5 years+ of client & crew management experience
A proven track record of managing a premier client site is highly preferred
Must be bilingual in Spanish and English to communicate effectively with crew team members
2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience preferred to include training and managing multiple crew members/gardeners
3 years of strong customer service, sales and communication experience, or combined comparable experience
Sound time management and organizational skills with a strong work ethic
Strong interpersonal verbal & written skills are a must with the ability to write and present proposals and bids
Experience in consultative sales to clients for additional services
*PERKS and PLUSES:
Healthcare benefit program & 401K match program
9 paid HOLIDAYS per year with paid VACATION & SICK leave
Company paid take home vehicle, cell phone & laptop
Fun and fast-paced working environment with a great work-life balance
Paid training/certification and career advancement
Gothic's company culture fosters growth, inspires longevity and rewards mutual loyalty
SALARY RANGE:
$88,000 - $92,000 per year (specific compensation may vary based on overall skills, experience and location)
Annual Bonus potential (specific compensation may vary based on overall branch & individual performance)
