General Summary: The Traveling PA or NP will work closely with Physicians and the Utilization Review Director to produce high-quality medical opinions to customers. They will travel with and assist the Physician with the exam clinics. They will also assist the Physician in completing a quality exam report.

Candidates must be located in or around Austin, San Antonio, or Houston, Texas.

Essential Functions

• Travel with Exam Providers to various exam locations throughout Texas, approximately 15-25% of work week clinic schedule depending.
• Ensures consistently delivers timely, high-quality, and objective medical opinions to our customers.
• Utilize claimant medical records, physician notes, and case summaries to formulate objective medical opinions in response to customer inquiries.
• Create reports that are complete, thorough, error-free, and ready for physician review and approval.
• Maintain openness to physician feedback and promptly address any requests for edits or alterations.
• Communicate with all relevant parties to resolve unusual or concerning situations.
• Monitor and research changes in state-required procedures and standards for the jurisdiction in which the report will be submitted (with support from the Medical Director).
• Provide correctly applied citations from appropriate guidelines or medical literature to substantiate determinations.
• Maintain professionalism, attend required training, and adhere to all company policies.
• Perform additional duties, responsibilities, and projects as assigned.

Requirements

Required Experience

• Demonstrated experience communicating effectively and providing expert-level customer service
• Proficient in Microsoft Suite
• Solid understanding of medical terminology

Preferred Experience

• Familiarity with Texas Workers' Compensation processes
• Experience with orthopedic medicine

Education

• Advanced Practice Provider Degree (Physician Assistant or Nurse Practitioner)
• National Licensure (PA or NP)
• Texas Impairment Rating Certification (Current or willingness to get certification)

Competencies

• Dependability - Is reliable, responsible, and dependable in fulfilling obligations
• Initiative - Job requires a willingness to take on responsibilities and challenges
• Communication - Actively listens and provides regular, consistent, and meaningful information; expresses messages effectively
• Time Management - Prioritizes and organizes workload to achieve maximum productivity
• Problem-Solving - Identifies information needed, considers multiple sides of issues, and creates logical solutions
• Organization - Determines priorities, schedules activities, and uses resources effectively
• Customer Service - Delivers high-quality service by anticipating needs and ensuring satisfaction
• Flexibility - Adapts to new ideas, fast-paced environments, and changing assignments
• Teamwork - Promotes cooperation and commitment within and across teams
• Positive Attitude - Demonstrates a willingness to learn with a "can-do" mindset
• Discretion - Maintains confidentiality of customer and company information
• Detail-Oriented - Ensures thoroughness and accuracy in all tasks

Work Environment

This job operates in a professional office environment. This is largely a sedentary role. The role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The position requires the ability to occasionally lift office products and supplies, up to ten (10) pounds.

Travel

Travel may be required up to 25% at peak times with overnights and Sunday travel for Monday appointments.

Disclaimer:

This job description does not necessarily include every responsibility, requirement, skill, or working condition associated with this role. This description is intended to reflect the role currently and management will revise the role, as needed, and may require that different tasks be performed, in order to meet the needs of the business.