The Resident Care Specialist (RCS) is a corporate clinical leadership position responsible for providing operational and clinical support to Assisted Living and Memory Care communities across the Arvum portfolio. This role partners closely with Regional Operations and community leadership to ensure clinical excellence, regulatory compliance, quality resident outcomes, and operational stability.
The Resident Care Specialist serves as an interim clinical leader during Director of Health & Wellness vacancies, mentors new clinical leaders, supports survey readiness, assists with leadership recruitment, and participates in special corporate initiatives. This position requires extensive travel and the ability to quickly assess community needs while implementing sustainable clinical solutions.
Responsibilities:- Serve as the Interim Director of Health & Wellness when communities experience leadership vacancies or operational needs.
- Travel extensively, including overnight travel, based on business needs.
- Champion Arvum's Pillars of Excellence and foster a culture of accountability, compassion, integrity, and continuous improvement.
- Build collaborative relationships with physicians, pharmacies, hospice agencies, therapy providers, and other healthcare partners.
- Maintain timely reporting and accurate clinical documentation.
- Assist with implementation of corporate clinical initiatives and special projects.
- Partner with Executive Directors and Regional Operations leaders to improve staffing, resident satisfaction, quality outcomes, and operational performance.
- Provide education and clinical guidance related to resident care, infection prevention, documentation, medication management, and regulatory compliance.
- Assist with recruiting, interviewing, onboarding, and training new Directors of Health & Wellness.
- Coach, mentor, and develop Directors of Health & Wellness and clinical leadership teams.
- Analyze quality indicators, survey trends, and resident care metrics to identify opportunities for improvement.
- Monitor survey readiness and partner with community leadership to improve clinical outcomes.
- Support communities during state surveys, complaint investigations, and regulatory inspections.
- Conduct clinical audits and compliance reviews while developing corrective action plans.
- Monitor implementation of corporate clinical policies, procedures, and best practices.
- Ensure compliance with all federal, state, and local regulatory requirements.
- Provide clinical leadership and operational support to Assisted Living and Memory Care communities across multiple states.
Leadership Responsibilities
- Provide leadership, coaching, and mentorship to Directors of Health & Wellness and community clinical teams.
- Support leadership development and succession planning across the organization.
- Promote accountability while maintaining high standards of resident care, clinical quality, and regulatory compliance.
- Lead by example through professionalism, integrity, collaboration, and servant leadership.
Minimum Qualifications
- Active Registered Nurse (RN) license in good standing required.
- Active Multi-State Compact RN License required.
- Previous experience serving as a Director of Nursing (DON), Director of Health & Wellness (DHW), Director of Wellness, Director of Clinical Services, or equivalent nursing leadership role required.
- Minimum of five (5) years of progressive nursing leadership experience in Assisted Living, Memory Care, or Long-Term Care.
- Demonstrated success leading clinical operations, regulatory compliance, and quality improvement initiatives.
- Strong working knowledge of state and federal regulations governing senior living communities.
- Proven ability to lead clinical teams through state surveys and regulatory inspections.
- Exceptional leadership, coaching, communication, organizational, and problem-solving skills.
- Strong computer proficiency, including Microsoft Office and electronic health record (EHR) systems.
- Ability to travel extensively throughout assigned states, including overnight travel.
Preferred Qualifications
- Regional or multi-site clinical leadership experience.
- Experience serving as an Interim Director of Health & Wellness.
- Experience supporting community turnarounds and operational stabilization.
- Experience recruiting, mentoring, and developing clinical leaders.
- Corporate clinical operations experience within senior living.
Benefits You'll EnjoyFor eligible employees, we offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.
JOB CODE: 1007144
