Travel Program Strategy & Governance 

• Develop and execute a scalable, global travel strategy aligned with organizational goals and cost management targets 

• Establish and maintain corporate travel policies, ensuring compliance with regulatory, audit, and internal governance standards 

• Monitor and enforce travel policy adherence across all business units 

Vendor & Supplier Management 

• Lead sourcing, negotiation, and management of travel-related vendors, including airlines, hotels, car rental agencies, and travel management companies (TMCs) 

• Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure vendor performance 

• Conduct regular business reviews to ensure quality, cost savings, and service delivery optimization 
   

Cost Management & Reporting 

• Manage the corporate travel budget and identify opportunities for cost optimization and savings 

• Analyze travel spend data, trends, and forecasting to support financial planning and decision-making 

• Prepare executive-level reporting and dashboards on travel program performance, savings, and compliance 
   

Technology & Systems Management 

• Oversee travel booking platforms and expense management systems (e.g., Concur, Workday, or equivalent) 

• Drive system enhancements and integrations to improve user experience and reporting capabilities 

• Ensure data integrity and accuracy across travel and expense systems 
   

Employee Experience & Support 

• Enhance the end-to-end travel experience by improving booking processes, communication, and support services 

• Partner with HR and Communications to provide guidance, training, and updates on travel programs 

• Address escalated travel issues and ensure timely resolution 
   

Risk Management & Duty of Care 

• Implement and maintain travel risk management protocols, including traveler tracking and emergency response procedures 

• Collaborate with Security and Risk teams to ensure employee safety during travel 

• Monitor geopolitical, health, and environmental risks that may impact travel 
   

Stakeholder Collaboration 

• Partner with senior leaders, business units, and functional teams to align travel programs with operational needs 

• Act as the primary point of contact for all corporate travel matters internally and externally

• Bachelor’s degree in Business Administration, Finance, Supply Chain, or related field 

• 7–10+ years of experience in corporate travel management, procurement, or a related function 

• Experience within a large, complex, or publicly traded organization is strongly preferred 

• Demonstrated experience managing global or multi-regional travel programs 

• Proven track record of vendor negotiation and contract management 

Skills & Competencies 

• Strong financial acumen with experience managing budgets and analyzing spend data 

• Advanced negotiation and supplier management skills 

• Proficiency with travel and expense systems (e.g., SAP Concur, Workday, or equivalent) 

• Excellent stakeholder management and communication skills, including executive-level reporting 

• Strong analytical and problem-solving capabilities 

• Ability to influence and drive change across a complex organization 

• High attention to detail with strong governance and compliance focus 

Key Performance Indicators (KPIs) 

• Travel cost savings and budget adherence 

• Policy compliance rates 

• Vendor performance and SLA achievement 

• Employee satisfaction with travel program 

• System adoption and utilization rates 

• Risk management effectiveness and incident response