Chewy

Transportation Operations Manager

Chewy$83K — $132K *
Reno, NV 89502In-Person
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3 years' supervisory experience in logistics, warehouse, or distribution center preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Proficient in Excel, Word, Outlook, and Webex
  • Knowledge of Tableau and SQL is a plus
  • Ability to work flexible hours including nights, weekends, and holidays

Responsibilities

  • Lead scheduling of Transportation Coordinators and Switcher Drivers
  • Coordinate safety and training of the Switcher Program
  • Train and mentor team members to meet safety and quality metrics
  • Support local carrier relationships for service feedback and issue resolution
  • Review and approve employee timesheets and vendor invoices
  • Handle employee concerns and foster a positive work environment
  • Act as point person for switch tractor vendor activities
  • Optimize fueling schedules to reduce delivery charges
  • Complete documentation for attendance and safety monitoring
  • Drive process improvements based on data analysis and feedback

Benefits

  • Medical, vision, and dental insurance
  • Life and disability insurance
  • Flexible spending accounts and telemedicine services
  • Parental leave and family services benefits
  • Unlimited PTO for exempt salary team members
  • Employee assistance program and pet adoption reimbursement
  • Discounts on pet insurance and Chewy.com
  • Paid holidays and sick leave according to state and local regulations
Full Job Description
Job Description:

Chewy is hiring a Transportation Manager. This role is within the Outbound Transportation team and will report to the Associate Director, Regional Outbound Transportation. This individual will be responsible for the direction of Chewy hourly associates in the Transportation Coordinator and Switcher Driver roles as well as serving as the onsite Transportation liaison to FC AMs and Oms. Responsibilities include meeting and exceeding the established safety, quality, efficiency, labor, and engagement objectives. You will be successful in this role because you are passionate about training, guiding, and supporting your team and recognize their effort and achievements! You also understand how to find, analyze, and apply data in all your decision making.

What You'll Do:
  • Lead the scheduling of Transportation Coordinators (TCs) and Switcher Drivers to meet FC operational needs.
  • Coordinate the safety, training, and certification of the Switcher Program.
  • Train and mentor TCs to meet all safety, quality, and efficiency metrics (Recordable Incidents, CPT Compliance, Trailer Close Compliance, Not Tendered, UOMs, MNRs, BOLs, Trailer Status Reporting).
  • Support the local carrier (FedEx, OnTrac, Purchased) relationship to provide daily service and quality feedback and address operational issues.
  • Review and approve weekly Kronos employee timesheets and vendor invoices in Oracle.
  • Handle employee questions and concerns and follow up with the intent to maintain a positive work environment and earn trust.
  • Point person for our switch tractor vendor for day to day activities, unit hours reporting, and scheduling of preventive maintenance.
  • Optimize fueling schedules with local vendors to reduce delivery charges.
  • Complete vital documentation for supervising attendance, efficiency, behavior, and safety.
  • Be able to deep dive within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to acquire departmental goals.

What You'll Need:
  • 1-3 years' supervisory experience preferably in a logistics, warehouse, or distribution center environment (degree preferred).
  • Excellent social skills, oral and written communication skills, and strong attention to detail!
  • Capable in Excel, Word, Outlook, Webex, and High Jump. Tableau and SQL knowledge preferred.
  • Ability to work a flexible schedule to include nights, weekends, and holidays as business needs indicate.
  • Position may require some travel (


The base salary range for this role is $83,000 - $132,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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