Mission of roleWe are seeking an experienced Transportation Manager to lead a transportation operation consisting of more than 140 employees and a fleet of over 70 vehicles. This role is responsible for ensuring safe, compliant, and efficient airline catering transportation operations while delivering industry-leading on-time performance, operational excellence, customer satisfaction, and continuous improvement across multiple locations
Functions and Responsibilities- Plan, schedule, and direct daily transportation operations by managing staffing levels, labor resources, fleet availability, and flight schedules to ensure operational readiness and on-time catering performance.
- Monitor Key Performance Indicators (KPIs), Key Ready Times (KRT), Key Delivery Times (KDT), airline Service Level Agreements (SLAs), and operational trends to achieve customer performance objectives.
- Champion safety and regulatory compliance by ensuring adherence to Air Fayre policies, customer requirements, LAWA regulations, OSHA standards, and all applicable safety procedures.
- Recruit, coach, mentor, evaluate, and develop transportation team members while driving employee engagement, retention, and succession planning initiatives.
- Maintain strong customer relationships with airline partners through regular communication, operational reviews, issue resolution, and service recovery efforts.
- Lead operational recovery efforts during aircraft swaps, delays, weather events, equipment failures, staffing shortages, and other disruptions.
- Oversee fleet operations, vehicle utilization, maintenance planning, operating budgets, and asset readiness to ensure safe and cost-effective operations.
- Investigate and resolve operational incidents involving employees, vehicles, aircraft, customer equipment, and safety-related events.
- Manage transportation labor, overtime, fleet expenses, productivity metrics, and departmental budgets to drive financial performance.
- Lead continuous improvement initiatives that enhance safety, regulatory compliance, labor productivity, fleet utilization, and customer service through data-driven decision-making
Qualifications & Educational Requirements- Minimum 5 years of experience in the airline catering industry, including transportation leadership and operational management experience.
- Strong knowledge of DOT driving regulations and Hours of Service requirements.
- Familiarity with transportation-related communications systems, dispatching software, navigation tools, vehicle surveillance technology, traffic monitoring systems, and vehicle communication platforms.
- College degree highly preferred.
- Intermediate to advanced Microsoft Office skills.
- Ability to manage multiple locations, large teams, and complex operational environments.
Other Skills- Demonstrated success improving operational performance, efficiency, and profitability.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced, 24/7 operational environment.
- Professional presence with the ability to build strong customer and employee relationships.
- Results-oriented leader with a commitment to safety, accountability, and continuous improvement.
Join us in our mission to uphold the highest standards of quality in our products while fostering a culture of continuous improvement. We look forward to your application!
