What success looks like in this role:
Managed Services Leadership
• Experience within large managed services organizations
• Understanding of operational service delivery - not purely software development or application testing
• Ability to discuss service lifecycle management end to end
Transition & Transformation Experience
• Has transitioned services from an incumbent provider
• Has introduced new operating models and implemented new capabilities during transition
• Has participated in service modernization - not simply lifted and shifted
• Has delivered measurable transformation (note: modern transitions almost always include a transformation component)
Transformation Outcomes
Resumes should highlight measurable business impact. Prioritize results achieved, not responsibilities listed:
• Service quality improvements and standardization
• Reduced defects, incidents, or operational failure rates
• Automation implementation and AIOps adoption
• AI-enabled service improvements
• Customer experience improvements
Leadership Caliber
• Experience leading leaders - not just managing teams
• Track record building mature organizations and raising capability
• Executive stakeholder management and executive presence
• Involvement in client and sales engagements
You will be successful in this role if you have:
BA/BS degree and 8+ years' relevant experience OR equivalent combination of education and experience
Master's degree preferred
Benefits
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
