Your Opportunity

We are expanding the Tax Transformation Office and are seeking a Transformation Relationship Manager (TRM) to help drive the next phase of Tax modernization across the practice.
 

This is a net new role and is ideal for someone who combines strong business acumen with a passion for transformation, technology, AI, automation, and operational improvement. The successful candidate will act as a strategic partner between the business, Tax Transformation Office, and delivery teams — helping identify opportunities, shape priorities, and translate transformation strategy into practical execution.
 

The TRM role is not a traditional project management or operational support function. This individual will operate as a business-facing transformation leader who understands the realities of tax delivery while helping modernize how work gets done across people, process, data, and technology.
 

Each Transformation Relationship Manager (TRM) will align to one or more Tax sub-service lines, serving as the strategic relationship lead between the business and the Tax Transformation Office. The role will work closely with business leaders and practitioners to understand operational priorities, identify modernization opportunities, and help drive alignment between business needs and the broader Tax Transformation roadmap and Total Tax Ecosystem vision.
 

This role will partner closely with Tax leadership, Innovation & Change, Data & Analytics, and the Tax R&D Lab to help shape and execute the future of Tax delivery across the practice.
 

Key Responsibilities 
 

Business Relationship Management & Strategic Partnership 

• Act as a trusted advisor and strategic liaison between assigned Tax sub-service lines and the Tax Transformation Office  

• Build strong relationships with business leaders and practitioners to understand operational challenges, strategic priorities, and growth opportunities  

• Represent the operational realities of the business and ensure transformation efforts are grounded in how work actually gets done  

• Help identify and prioritize opportunities across workflow, technology, AI, automation, data, and operating model evolution  

• Translate business needs and pain points into actionable transformation initiatives and roadmap priorities  

• Ensure solutions are practical, scalable, and aligned to operational realities  

Transformation Strategy, Design Thinking & Roadmap Support 

• Partner with the Strategy & Planning team in the Tax Transformation Office to support the development and execution of the Tax Transformation strategy, vision, and roadmap 

• Translate enterprise transformation priorities into sub‑service‑line–relevant opportunities and initiatives 

• Partner with the Strategy & Planning team to facilitate discovery sessions, design-thinking workshops, and working groups to surface business needs and inform roadmap decisions 

• Support teams in reimagining workflows, operating models, and service delivery through structured, collaborative problem-solving 

• Contribute business insight to transformation planning, prioritization, and business case development 

• Identify opportunities for standardization, scalability, and enterprise alignment, distinguishing what is unique versus reusable 

• Bring a connected, enterprise mindset to help shape future-state ways of working and operating models 
   

Innovation, AI & Technology Enablement 

• Work closely with the Tax R&D Lab and Innovation teams to identify and validate emerging opportunities  

• Help bridge the gap between business problems and technology capabilities  

• Support exploration and application of AI, automation, workflow redesign, and digital solutions within Tax  

• Participate in ideation sessions, pilot initiatives, experimentation efforts, and solution validation activities  

• Stay informed on market trends, emerging technologies, and external ecosystem developments relevant to Tax Transformation  

• Bring forward ideas and opportunities that can modernize delivery, improve client experience, and unlock operational efficiency  

Execution & Change Enablement 

• Support initiatives from concept through implementation and adoption  

• Partner with delivery teams, business stakeholders, and Innovation & Change to help move initiatives forward  

• Help identify blockers, dependencies, risks, and operational considerations early  

• Support stakeholder engagement, communication, rollout planning, and change adoption activities  

• Help ensure transformation efforts remain focused on measurable business value and operational outcomes  

• Act as a connector between strategy and execution — ensuring initiatives translate into meaningful operational change  

Ideal Candidate Profile 

The ideal candidate will bring a combination of operational credibility, strategic thinking, facilitation capability, and transformation mindset. 

 

You are someone who: 

• Understands the realities of tax delivery and professional services operations  

• Thinks strategically while remaining highly practical and execution-oriented  

• Has strong relationship management, facilitation, and stakeholder engagement skills  

• Is comfortable leading workshops, guiding discussions, and driving collaborative problem solving  

• Is energized by innovation, transformation, and solving complex business problems  

• Has an interest in AI, automation, emerging technology, and modern ways of working  

• Can connect business needs with technology and operational solutions  

• Thrives in fast-paced, evolving environments with a high degree of collaboration  

• Is comfortable navigating ambiguity and helping shape direction where needed  

• Can influence across teams and build alignment across diverse stakeholder groups  

• Brings curiosity, initiative, and a continuous improvement mindset  

Qualifications & Experience 

• Experience within Tax, professional services, consulting, transformation, operations, or related business environments  

• Experience facilitating workshops, business discussions, stakeholder sessions, or transformation initiatives preferred  

• Experience working across business and technology stakeholders preferred  

• Exposure to transformation initiatives, process improvement, technology enablement, or change management considered an asset  

• Strong communication, facilitation, problem-solving, and relationship management skills  

• Demonstrated ability to think strategically while driving practical execution  

• Interest or experience in AI, automation, workflow optimization, or innovation initiatives is considered an asset