Job Summary

The Transformation Office Program Manager is responsible for overseeing transformation programs, ensuring customer satisfaction, and leading a team of professionals. This role involves collaborating with various stakeholders, managing resources, and maintaining high-quality standards.

Essential Job Responsibilities

• Oversee transformation programs and ensure customer satisfaction.
• Lead and manage a team of professionals.
• Collaborate with various stakeholders to achieve organizational goals.
• Manage resources and budget effectively.
• Implement business innovation and best practices.
• Prepare and analyze transformation program reports.
• Ensure compliance with company policies and regulations.

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Project Management, or a related field.
• Experience: 7+ years of experience in transformation programs and team leadership.

• Skills:
• Agile Methodology
• Budgeting
• Communication
• Cross-Functional Team Leadership
• Customer Satisfaction
• End-to-End Project Management
• Kaizen (Continuous Improvement)
• Proactive Management
• Professional Collaboration
• Program Management
• Project Delivery
• Relationship Building
• Team Leadership

• Certifications: Certified ScrumMaster (CSM)
• Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

The Compensation range for this role is $150,000 to $160,000 USD annually and may be eligible for an annual bonus.

#LI-MM2 #LI-Remote

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement
• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback