Position Summary:
Segue Technologies is seeking a
Training Specialist and Content Developer to own production of training and adoption materials for a large-scale U.S. Air Force enterprise system rollout. Candidate will work under the direction of the Lead Trainer/Change Manager. Candidates will execute user training and produce end-user-facing artifacts supporting a major Learning Management System cutover across a large aircrew community. This is a full-time remote position requiring some travel. This position is contingent upon contract award.
Job Duties and Responsibilities:- Write and produce training aids, guides, quick reference cards, and system help content for a large enterprise end-user population.
- Develop role-specific training materials aligned to defined user personas across the aircrew community.
- Maintain and update training content in sync with sprint releases and feature changes.
- Collaborate with the Lead Trainer, product team, and functional SMEs to validate the accuracy of content.
- Support in-application UX copy review where applicable (tooltips, error messages, field labels).
- Perform in person and/or virtual training to aircrew across various DoD bases and MAJCOMS.
Required Skills:- Bachelor's Degree or equivalent and 5+ years of related experience.
- 5+ years of aircrew technical writing or instructional content development experience.
- Demonstrated ability to translate complex system functionality into plain-language user documentation.
- Experience producing training materials for enterprise software rollouts.
- Strong written communication skills; ability to work from product demos, user stories, and SME input without a complete specification.
- Must hold or be able to pass a Federal Background investigation to obtain a T1 (also known as Public Trust or NACI).
Additional Desired Skills:- UX design professional certification(s).
- Experience using aircrew LMS systems like PEX, GTIMS, and/or Puckboard.
- Experience with Salesforce or similar enterprise platform rollouts.
- Active DoD Secret Clearance (ability to obtain)
Our compensation package includes: Competitive Annual Salaries, Rewards and Recognition Program, Employee Stock Purchase Plan, Time Off with Pay (MyFlex Time) that Increases with Seniority, Life and Disability Insurance, 401K Retirement Plan with Employer Contribution, Dental, Vision, and Health Insurance, Flexible Spending Account, Tuition and Training Reimbursement.
Segue Technologies is a wholly owned subsidiary of Tetra Tech, Inc. Segue is based out of Arlington, VA, with a presence in over 14 states and DC. We support Federal and DoD organizations to develop and enhance mission-critical business systems. We provide custom software applications, solve data management problems, and support the evolution of the mobile workforce.
