Training Manager

Saratech is seeking a highly organized, customer-focused Training Manager to lead the planning, promotion, quoting, booking, and delivery coordination of our customer training programs. Saratech is a leading Siemens Digital Industries Software partner and engineering services company supporting customers across aerospace, defense, space, automotive, electronics, industrial machinery, and other advanced manufacturing industries.

The Training Manager will be responsible for driving training revenue and ensuring an exceptional customer experience from the initial inquiry through course completion. This position will coordinate customers, sales teams, instructors, facilities, course materials, software licenses, equipment, and travel logistics to ensure each training engagement is delivered successfully and profitably.

The ideal candidate combines strong business development, project coordination, customer service, and organizational skills. This person must be proactive in identifying training opportunities, following up on customer needs, and converting opportunities into scheduled and completed training engagements.

Key Responsibilities

• Own and manage the training opportunity pipeline from initial inquiry through booking, delivery, and follow-up.
• Drive training bookings and revenue by proactively engaging customers, account managers, and technical teams.
• Identify training needs within existing customer accounts and recommend appropriate courses, learning paths, and delivery formats.
• Prepare accurate training quotations, proposals, and statements of work.
• Determine pricing based on course length, instructor requirements, number of attendees, delivery method, travel expenses, facilities, and required materials.
• Maintain training price lists, standard course descriptions, quoting templates, and service packages.
• Coordinate with sales representatives to include training in new software purchases, implementations, and customer success plans.
• Schedule public, private, virtual, onsite, and customized training courses.
• Coordinate instructor availability and assign qualified technical resources to each course.
• Manage all training logistics, including facilities, classrooms, virtual meeting platforms, equipment, software access, licenses, course materials, catering, and travel.
• Confirm customer attendance, prerequisites, schedules, locations, and technical requirements before each course.
• Provide instructors and customers with complete training details and expectations in advance.
• Track registrations, attendance, cancellations, rescheduling, and course completion.
• Ensure purchase orders, contracts, and other commercial requirements are completed before training begins.
• Coordinate with accounting and operations teams to support invoicing, revenue recognition, instructor costs, and expense tracking.
• Monitor training profitability, instructor utilization, booking levels, customer satisfaction, and revenue performance.
• Maintain the master training calendar and communicate upcoming courses to internal teams and customers.
• Promote upcoming classes through customer outreach, email campaigns, account reviews, events, and coordination with marketing.
• Collect customer feedback and use it to improve course content, delivery, scheduling, and the overall training experience.
• Maintain training records, completion certificates, evaluations, and other required documentation.
• Develop repeatable processes that allow the training business to scale efficiently.
• Build strong relationships with Siemens training and technical teams to remain current on available courses, certifications, and product updates.
• Provide regular forecasts and reports on pipeline, bookings, revenue, utilization, cancellations, and customer satisfaction.

Candidate Requirements

• Bachelor's degree or equivalent professional experience.
• Experience in training coordination, business development, customer service, sales operations, event planning, or project management.
• Demonstrated ability to manage multiple schedules, customers, instructors, and deadlines simultaneously.
• Experience preparing quotations, proposals, budgets, or statements of work.
• Strong commercial judgment and understanding of pricing, costs, margins, and profitability.
• Excellent organizational and attention-to-detail skills.
• Strong verbal, written, presentation, and customer communication skills.
• Ability to work independently, follow through on commitments, and resolve issues quickly.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to learn CRM, scheduling, quoting, and training-management systems.
• Willingness to occasionally travel to company offices, customer locations, or training events.
• No relocation assistance is available for this position.

Preferred Qualifications

• Experience managing technical, engineering, software, or professional training programs.
• Experience working for a software company, engineering services organization, training provider, or value-added reseller.
• Familiarity with Siemens Digital Industries Software products, including NX, Teamcenter, Simcenter, Solid Edge, Capital, Polarion, Opcenter, or Siemens EDA solutions.
• Experience using CRM and quoting systems to manage opportunities and forecasts.
• Experience coordinating both virtual and instructor-led classroom training.
• Experience developing training packages, learning paths, or customer enablement plans.
• Knowledge of adult learning, professional certification, or continuing-education programs.
• Experience tracking revenue, utilization, margins, and other operational performance metrics.

Measures of Success

• Training bookings and revenue growth
• Quote-to-booking conversion rate
• Training pipeline development
• Instructor and classroom utilization
• Course profitability and margin
• Customer attendance and completion rates
• Customer satisfaction scores
• Accuracy and timeliness of quotes
• Successful delivery with minimal scheduling or logistical issues
• Growth in repeat training and customer learning programs

Benefits

• Health insurance for employees and eligible family members, including dental and vision coverage
• Participation in the company bonus program after applicable vesting requirements
• Generous paid time off
• Retirement plan with company match
• Professional development opportunities
• Exposure to leading engineering companies and advanced technologies across multiple industries

NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes.